Kiran Max Weber

Built-in Conditional Ticket Fields is ready for customers to sign up for an early access program! 🎉

The Conditional Fields app (“CFA”) is being replaced by built-in Conditional Ticket Fields (“CTF”) in Support. Conditional ticket fields allows you to define conditions on a ticket form to show only certain ticket fields based on agent and end-user input.

We’ve maintained feature parity*, fixed a bunch of problems, and even built a self-serve migration process from CFA to CTF (it’ll auto disable CFA in Support and Guide). The Web Widget will support conditional ticket fields, too!

Please note you must have the Professional plan productivity pack add-on or be on the Enterprise plan to use conditional fields.

You can sign-up now and the early access program will begin mid-Q1. If you sign up, you'll see a call to action on your ticket forms page when your account is added to the early access program.

Sign up for the conditional ticket fields early access program

The conditional fields app will be replaced by native conditional ticket fields. For those who have been following, we're getting close! 🎉 Once we're ready, we plan to not only support the multi-select field type, but all ticket field types.