Lisa-Kelly
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Lisa Kelly comentou,
Hi Sharma. So you're not seeing an Internal note option when you click the channel menu in the composer? If so, it's definitely time to discuss with Zendesk Customer Support.
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Lisa Kelly comentou,
Thanks for explaining, Sharma! Have you tired typing in the composer to add a Description? In other words, typing in the Public reply (or Internal note) area at the bottom of the ticket.
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Lisa Kelly comentou,
No Sharma, I don't. Sorry! It depends on what fields you have in your tickets. I recommend contacting Zendesk Customer Support to help you with your specific issue. As a general rule, to enter inf...
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Lisa Kelly comentou,
Hi Arnaud, From the screen capture you provided, it looks like you're searching for the term "content suggestions." Have you tried searching for other words that are included in your Knowledge base...
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Lisa Kelly comentou,
Ahall, Upgrading to the Agent Workspace will not impact single sign on. For more information on upgrading, start with the resources linked in this document: Resources for upgrading to the Zendesk ...
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Lisa Kelly comentou,
Hi Pedro, If you aren't seeing a Whats App option when you click Add channel, you need to contact Zendesk Customer Support, so they can help you with your issue.
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Lisa Kelly comentou,
Hi Elizabeth, thank you so much for taking the time to provide us with your feedback here. Currently, there isn't a way to disable the panel. I recommend you post this request in our product feedba...
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Lisa Kelly comentou,
Hello Newport IT, thank you for taking the time to share your feedback here. I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and w...
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Lisa Kelly comentou,
Thank you for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Admin Center where we collect product feedback and wher...
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Lisa Kelly comentou,
Fixed. Thanks for the heads up!