Lisa Kelly
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Atividade mais recente por Lisa Kelly-
Lisa Kelly comentou,
Hi Shona. I updated the image in the article.You should see a Channel drop-down menu with a Call option. Click Public reply to open the menu.
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Lisa Kelly comentou,
Hi Bill, You set ticket access permission as part of the Light agent role in Enterprise plans. See screen capture below. See Managing custom roles for details.
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Lisa Kelly comentou,
Hello Vincent, There are two options. See below for details. Option 1: If you have an Enterprise plan, you can deactivate the Delete permission for agents as part of a custom role. See Creating ...
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Lisa Kelly comentou,
Hello, 최재홍Unfortunately, Advance AI features are not available for trial accounts at this time.
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Lisa Kelly comentou,
Hi Athar, You should only see the More drop-down when you have many tickets open and all the tab space at the top of the ticket window is taken up. This is not the case in your situation. I recomme...
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Lisa Kelly comentou,
Hi Ingrid, You have to buy it for all your agents at once. The feature can't be split by agent.
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Lisa Kelly comentou,
Hi Jay, To add new fields in the ticket properties panel, admins can add custom ticket fields. See Adding custom fields to your tickets.
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Lisa Kelly comentou,
Hi Cassandra, Please refer to this previous post for rollback informationhttps://support.zendesk.com/hc/en-us/articles/4484160121498/comments/5532403680026
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Lisa Kelly comentou,
Hi Cassandra, I'm sorry you're not happy with the experience. Here are a couple tips that may help. Content is not lost when you flip from Internal to External. The information is saved in two se...
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Lisa Kelly comentou,
Hi Jay, Thanks for the comments! We recommend posting these on our Community site. Just to clarify one point... You don't have to send the draft when you get the warning message. You can Go back an...