Lisa Kelly
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Atividade total411
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Atividade mais recente por Lisa Kelly-
Lisa Kelly comentou,
Hi Darren, Thanks for explaining! The Getting Started for agents covers items that we say light agents can't do. For example, creating a view, creating a macro. So, it makes sense that it wouldn't ...
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Lisa Kelly comentou,
Hi Darren, Can you clarify what "Getting started" material you're referring to. Do you mean the Getting started tab that Admins see? Neither agents nor light agents can see that.
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Lisa Kelly comentou,
Hi Terry, This change will apply to both the Agent Workspace and the standard agent interface.
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Lisa Kelly comentou,
Hi Aaron, Support for colored background text is included as part of the option to Turn on color text. You should see it in the Comments section of Objects and rules > Tickets > Settings. See scree...
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Lisa Kelly comentou,
Hi DJ. When you merge, you select one or more tickets to merge, then you'll enter the ticket number for the ticket you'd like to merge the selected tickets into. You'll have to confirm the merge be...
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Lisa Kelly comentou,
Hi Christie, I don't have any specific information about this. I recommend you contact Zendesk Customer Support.
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Lisa Kelly comentou,
Hi Ryan, It's just a broken link. It's fixed now. Thanks for letting us know!
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Lisa Kelly comentou,
Hi Syd, Both are scheduled to be released in the next few weeks. Look for an Announcement about "Interface improvements to managing tickets in bulk."
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Lisa Kelly comentou,
Hi Dries and Florian, The feature was added to make text readable when copied from applications that use "dark mode." If you don't want to retain the color and other formatting, you can use a keybo...
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Lisa Kelly comentou,
Hi Dries, Here's the best way to Give product feedback at Zendesk.