Lisa Kelly
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Atividade total479
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Atividade mais recente por Lisa Kelly-
Lisa Kelly comentou,
Hi Nora, Are you referring to the video at the top of this article? It takes a minute to load.
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Lisa Kelly comentou,
Hi Luis, Did you make sure the Zendesk app was added to your Slack channel? Otherwise, Slack cannot communicate with Zendesk. See Adding the app to a Slack channel. If that still doesn't fix the i...
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Lisa Kelly comentou,
Hi Tobias, If you're having a problem with community search results in your account, contact Zendesk Customer Service, so they can help you.
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Lisa Kelly comentou,
Hi Dea, For issues with your account, contact Zendesk Customer Support so they can help you.
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Lisa Kelly comentou,
Hi Nathalie, If you're having trouble with your account, contact Zendesk Customer Support.
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Lisa Kelly comentou,
Hi Jameela, You can redact messaging tickets, provided: The messaging ticket was created after April 2022. The ticket has been submitted to Pending, On-hold, or Solved. Messages in an active mess...
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Lisa Kelly comentou,
Hi Bill, Apologies for the confusion! Light agents with Guide Admin roles take up an agent seat. Light agents with Guide Agent roles do not. I adjusted the wording.
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Lisa Kelly comentou,
Hi Vlado, To "take" an active chat, the agent currently engaged in the chat has to transfer it to you. See Transferring a chat. For more information about a chat customer, see Viewing customer co...
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Lisa Kelly comentou,
Hi Cagatay, As the article says, "Not all plans allow temporary subscriptions." Contact your Zendesk Sales Representative or Zendesk Customer Support to see if you qualify.
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Lisa Kelly comentou,
Hi Anais, If an agent is messaging with a customer in the Agent Workspace, another agent/supervisor can open the ticket and view the ongoing conversation. But, conversations cannot be served by mor...