Madison Hoffman
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Atividade mais recente por Madison Hoffman-
Madison Hoffman comentou,
Hey Chad, my understanding is actually that while labels are only "attached" to the default language, they still impact search results even in non-default languages - meaning that you could add lab...
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Madison Hoffman comentou,
Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does th...
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Madison Hoffman comentou,
Hey CJ! Sorry for the confusion; these will indeed be rolled out to Premier customers but are not yet live. When we provide a wait time, we want to both acknowledge the contractual SLA you're entit...
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Madison Hoffman comentou,
Hi CJ! Thanks so much for taking the time to share your feedback. Happy to help fill in some of the blanks here! This is a bit of a confusing update. I've never had a conversation named Zendesk. ...
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Madison Hoffman comentou,
Hi Gautam! You sure can. It's listed deep in one of the tables above but here is the format: ticket.ticket_field_<field ID number> Property/placeholder format for custom fields. For example, {...
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Madison Hoffman comentou,
Hey CJ! I'm late to the game on this question but Guide Admin will let you filter for articles that are not translated to your elected languages. Under the filter menu, select Not translated to and...
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Madison Hoffman criou um artigo,
O que acontece quando não há mais resoluções do Answer Bot?
Pergunta O que acontece quando não há mais resoluções do Answer Bot? Resposta Quando você usa todas as resoluções alocadas do Answer Bot em um ciclo de cobrança, ocorre o seguinte: Nas notificaçõe...
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Madison Hoffman comentou,
Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain th...
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Madison Hoffman comentou,
That's strange, Ann! If you're providing a link to one specific ticket form (like https://mycompany.zendesk.com/hc/en-us/requests/new?ticket_form_id=1234567890) I wouldn't expect the dropdown menu ...
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Madison Hoffman criou um artigo,
A qual fuso horário as condições de gatilho fazem referência?
Pergunta Ao usar a condição de gatilho Fuso horário, o gatilho fará referência ao fuso horário do solicitante ou à conta do Zendesk? Resposta O gatilho fará referência ao fuso horário do solicitant...