Madison Hoffman
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Atividade mais recente por Madison Hoffman-
Madison Hoffman comentou,
Hi Rade! Two things come to mind that I would check: 1) has your help center been activated? 2) Is the "require sign in" setting enabled (under Guide admin > Guide settings > Security settings)?
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Madison Hoffman comentou,
Hey Sigurjon, to be clear, Google Analytics has strict policies about capturing Personally Identifiable Information like a user's name via their platform. I'm not super familiar with many other web...
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Madison Hoffman comentou,
Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Z...
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Madison Hoffman comentou,
Thanks for clarifying, Mattias. To be clear, this post is about your experience when contacting Zendesk customer support, not necessarily a Zendesk feature. We are using Sunshine Conversations to p...
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Madison Hoffman comentou,
Hi Samantha! Just to confirm, you're looking for Zendesk's policies on data retention our end users/customers? If so, I'd start here.
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Madison Hoffman comentou,
Hi David! I can see that our support team is helping you in a ticket. I recommend you continue to work with them there.
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Madison Hoffman comentou,
Hi Brad, can you share your question here? Our product support team can only help registered agents & admins of existing Zendesk accounts, but depending on your question we may have a way to make a...
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Madison Hoffman comentou,
Hi Emily, you can alter the font size of the titles by changing the h4 tags in this line to something else (h5 or h6 as demonstrated here): <h4 class="blocks-item-title">{{name}}</h4> If you're lo...
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Madison Hoffman comentou,
Hi Jake! It sounds like you're referring to Rapid Resolve. If so, Eric shared a recipe for reporting on this in Explore here in the Community: https://support.zendesk.com/hc/en-us/community/posts/4...
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Madison Hoffman comentou,
Hi Jana and Marci, the first 75 words of the article body are weighted regardless of any formatting or styling. So a TOC or summary can be a good thing, but keep in mind that the model is going to ...