Madison Hoffman

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About Guide Team Publishing

Hi Bulent Yazici, I'm sorry to hear you haven't heard back! I'll find your ticket with your account manager along. Our Bot is in place in part to make sure your issue gets routed to the right team ...

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• Madison Hoffman
• Criado 1 de novembro de 2023 17:33
• 1 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About Guide Team Publishing

Hey Lesley, I can't replicate this. Sorry if this sounds like a silly question, but just to confirm did you make additional changes after hitting Save? In my account, I can see that the Save button...

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• Madison Hoffman
• Criado 25 de outubro de 2023 18:59
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. too many articles to read!

Hi Belinda! Thanks so much for sharing your feedback; it really helps! Your timing is good as we're actually undertaking a large refresh of our Help Center later this year. Your feedback about want...

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• Madison Hoffman
• Criado 26 de julho de 2023 17:46
• 0 voto

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Support

No problem Paul. I think the most confusing part of using the backlog dataset is understanding which date to use, so you might want to check out this article that helps break down your options: Wha...

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• Madison Hoffman
• Criado 21 de abril de 2023 13:59
• 0 voto

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Support

Hey Paul! That's exactly what the backlog dataset will allow you to do. Once you've selected the backlog dataset, you would select Tickets as your metric, then Status as a row and either Time - Bac...

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• Madison Hoffman
• Editado 20 de abril de 2023 21:37
• 1 voto

1. Support
2. ...
3. Ticket customization
4. Presenting ticket forms to end users

Hi Rade! Two things come to mind that I would check: 1) has your help center been activated? 2) Is the "require sign in" setting enabled (under Guide admin > Guide settings > Security settings)?

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• Madison Hoffman
• Criado 13 de março de 2023 19:09
• 0 voto

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hey Sigurjon, to be clear, Google Analytics has strict policies about capturing Personally Identifiable Information like a user's name via their platform. I'm not super familiar with many other web...

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• Madison Hoffman
• Editado 3 de março de 2023 16:19
• 0 voto

1. Guide
2. ...
3. Customer portal
4. How can I remove the "Submit a request" link from my help center?

Hey Ari, it does look like you don't have access as your Guide plan is Guide Lite. You can view what that plan includes here: https://support.zendesk.com/hc/en-us/articles/4408823905434-About-the-Z...

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• Madison Hoffman
• Criado 15 de fevereiro de 2023 23:23
• 0 voto

1. Comunidade
2. Announcements & Events
3. Improvements to your Zendesk Support experience

Thanks for clarifying, Mattias. To be clear, this post is about your experience when contacting Zendesk customer support, not necessarily a Zendesk feature. We are using Sunshine Conversations to p...

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• Madison Hoffman
• Criado 14 de fevereiro de 2023 15:48
• 0 voto

1. People
2. ...
3. End users and organizations
4. Deleting end users

Hi Samantha! Just to confirm, you're looking for Zendesk's policies on data retention our end users/customers? If so, I'd start here. 

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• Madison Hoffman
• Criado 13 de fevereiro de 2023 16:53
• 0 voto