Malinda
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Atividade mais recente por Malinda-
Malinda comentou,
Hi Kali, In order to move notes from one contact to another, you will need to first export the notes. Then you will need to import the notes to the correct contact.You have two options to export th...
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Malinda comentou,
Hi Nicola, The integration runs/syncs every 15 minutes. The integration does not update in real-time. I hope that helps clarify!
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Malinda comentou,
Hi Whitney,What you're looking to accomplish is currently not supported. The end-user's account will only display the user's name if the caller is calling from a number that is listed as a direct l...
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Malinda comentou,
Hi there, Cheryl! I have created a ticket in order to investigate this issue further. To continue our conversation you can either reply to that email, or log into our Help Center and reply in the ...
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Malinda comentou,
Hi Casey, The merge should happen fairly quickly. As a result, I have reached out to you in ticket 9719674 to receive more information in order to investigate this closer. Thanks!
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Malinda comentou,
Hi Nikita, Thanks for reaching out to Zendesk! You cannot set an agent's group via CSV bulk import. There are only two options available for updating a users group: One would be to manually set the...
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Malinda comentou,
Hi Rosemary, The start of the week is determined by the account's time format setting. If the account time format is set to 12 hour format, the week will start at Sunday. When it's set to 24 hour...
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Malinda comentou,
Hi Antoni, I can see that you opened a ticket with us regarding this issue and have since received a resolution. I will share the resolution in this community post just incase anyone else needs as...
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Malinda comentou,
Hello! It is not a supported feature to provide a list of labels to end users, as it will be more efficient for the customer to type in their question rather than search through labels. To answer ...
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Malinda comentou,
Hi Michael, Customizing the default role is not supported. The default is Contributor because agent seats are paid for while contributor seats are not. By giving you the opportunity to change the ...