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Marco comentou,
Hi Tom, I'm sorry to hear about your experience with Explore. As mentioned by our product team above, we are continuously working on improving Explore, though I completely understand that it takes...
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Marco comentou,
Hi CJ, Thanks for the example here. I've been looking into the formula that you provided and it looks like this is working as designed.IF [Comment present]=TRUEAND [Comment public]=TRUEAND [Priorit...
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Marco comentou,
Hi Alex, Good question! For this, you will need to create a custom metric which would look something like IF (INCLUDES_ALL([Ticket tags], "united_states","italy")) THEN [Ticket ID] ENDIF. You may ...
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Marco comentou,
Hi Amy, thanks for your comment here. This would not be an option at the moment, unfortunately. I would suggest posting this as a feature request for our product team to review and possibly be in t...
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Marco comentou,
Hi CJ, thanks for the update here and for checking it on your end. Can I have more information on the formula that you're using so that I can try replicating it on my test account? That would give ...
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Marco comentou,
Hi Ulises, thanks for your question. There would be no way to create a report with Explore at the moment just with the user and their number. But I would suggest posting this as a feature request: ...
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Marco comentou,
Hi Anthony, thanks for the response. I'll be creating a ticket for you since I will be needing more information regarding this that may be specific to your account. Cheers!
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Marco comentou,
Hi Casey, thanks for posting here! Just to confirm, it's not working for both keyboard and your mouse? If it is working on your keyboard but not on your mouse, I'm guessing that you're using Synaps...
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Marco comentou,
Hi Vamshi, there's no native functionality in Zendesk yet to merge organizations, hence also no way to un-merge them. You may refer to this community post here as well asking for this feature to be...
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Marco comentou,
Hi Sophia, Thanks for your post here. It's great that you tested this out first, and I would just like to check if you have already checked this article here as well? Sometimes, it's just a settin...