Marie Laurenza
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Marie Laurenza comentou,
Comentário oficial Hi Lisa, Are you asking about Agent Workspace tickets? This thread is on WhatsApp in Zendesk Sell (not Agent Workspace and Support). Please reach out to Zendesk Support following the guidance here ...
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Marie Laurenza comentou,
Comentário oficial Hi Roland, If you want to preserve past activity history for any user you should deactivate that user instead of deleting them. A help article that describes this in much more detail is here. -Marie
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Marie Laurenza comentou,
Comentário oficial Hi Gerry, I see that you have the Sell app installed in your Support account. For information on how to view or change the layout/order/visibility of apps in Support please see this article. Best, ...
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Marie Laurenza criou um artigo,
Como conecto minha conta legada do Sell a uma conta existente do Support se não sou o responsável pela conta?
Pergunta Como conecto minha conta legada do Zendesk Sell a uma conta existente do Zendesk Support se eu não for o responsável pela conta? Resposta O responsável pela conta de um subdomínio do Zende...
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Marie Laurenza comentou,
Comentário oficial Additional Email fields can be created on Leads and Contacts and then emails to/from those email addresses will sync to Sell. Information on how to add a custom field is here.
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Marie Laurenza comentou,
Comentário oficial Hello, We appreciate your feedback. We just released a fix to the issue you reported regarding having to re-input information if the box is unselected. Hopefully this is a welcome update.Best,-Marie
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Marie Laurenza criou uma publicação,
How do I give feedback or report bugs?
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to g...
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Marie Laurenza criou uma publicação,
How do I sign up for the WhatsApp for Sell EAP?
Sign up for the WhatsApp for Sell EAP with this form. All you have to do is fill in some information and we'll get back to you! Please note that depending on the volume of requests for this EAP, ou...
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Marie Laurenza criou uma publicação,
What is the WhatsApp for Sell EAP?
The Early Access Program (EAP) for WhatsApp for Sell allows businesses to use Sunshine Conversation’s functionality within Sell to receive and answer messages. Unmatched messages will create new le...
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Marie Laurenza comentou,
Glad I was able to help! I would love us to add the object IDs as smart list fields to make it more clear, but the IDs are available in the smart list exports.