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Marine
Entrou em 26 de out. de 2021
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Última atividade em 22 de jan. de 2025
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Atividade mais recente por Marine
Marine comentou,
I've created a ticket for you with our support team so we can help you further. You can expect an email shortly.
Exibir comentário · Publicado 16 de jul. de 2024 · Marine
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Marine comentou,
It's not possible to change the brand of a widget. When you create a widget, it's created based on the brand information, such as the script.
You may want to create a new widget instead for that other brand.
I hope it helps!
Exibir comentário · Publicado 16 de jul. de 2024 · Marine
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Marine comentou,
J'ai créé une demande pour vous de notre côté.
Nous allons revenir vers vous par e-mail. Je vous invite à surveiller votre boîte mail.
Exibir comentário · Publicado 16 de jun. de 2023 · Marine
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Marine comentou,
La solution native dans ce cas, est de créer/modifier un formulaire avec ce champ pré-rempli.
Il vous faudra simplement modifier l'URL de votre formulaire en y ajoutant quelques paramètres, et en l'occurence ajouter le paramètre du champ de système Description.
Vous retrouverez plus de détails et les étapes à suivre dans ce document.
À bien ensuite insérer la nouvelle URL où vous souhaitez le mettre à disposition pour vos utilisateurs finaux.
En espérant que cela puisse vous aider ! N'hésitez pas à revenir vers nous si besoin.
Exibir comentário · Publicado 10 de abr. de 2023 · Marine
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Marine comentou,
Ticket created. You should find an email in your inbox soon!
Exibir comentário · Publicado 27 de mar. de 2023 · Marine
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Marine comentou,
Looks like you successfully logged in to your account when checking from my side now!
If you're still getting issues, please let me know through the ticket that we've created for you. You should find an email associated in your inbox!
Exibir comentário · Publicado 20 de mar. de 2023 · Marine
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Marine comentou,
I've just created a ticket for you - you can expect an email shortly!
Exibir comentário · Publicado 16 de mar. de 2023 · Marine
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Marine comentou,
I'm going to create a ticket on your behalf so that our team can take a closer look at it.
You can expect an email shortly!
Exibir comentário · Publicado 13 de mar. de 2023 · Marine
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Marine comentou,
When using the "/" in tickets to insert a macro, agents have indeed the possibility to either select a macro or type the name of the macro needed.
This feedback was actually raised to our team here. I would encourage you to add your own feedback under this post in our community for our Product Managers.
Besides, there is this existing app Advanced Macros by Pythia that may help you for this use case.
I hope this clarifies!
Exibir comentário · Publicado 13 de mar. de 2023 · Marine
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Marine comentou,
How are you exactly passing the departments in the chats when the chats come in? You mention that is being set in the widget code - do you have any customisations set in your own script? Feel free to share the details.
Exibir comentário · Publicado 13 de mar. de 2023 · Marine
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