
Martin Holmes
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Martin Holmes comentou,
Comentário oficial Hi Mario,My name is Martin and I'm one of the product managers for Zendesk Talk. I'd like to clarify that agents do not have access to the Talk live calls dashboard by default. However, there is a ...
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Martin Holmes comentou,
Comentário oficial Hi, Thanks for your feedback. This item is currently not on our roadmap. I will add this item to our backlog for future consideration. One potential workaround is that you can continue to use Zende...
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Martin Holmes comentou,
Comentário oficial Hi Ronit, We do not have trigger functionality that can automatically send a CSAT email/text based on the call ending. One way it can send a CSAT email or text is based on the ticket status changin...
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Martin Holmes comentou,
Comentário oficial Hi Monica, Thank you for the feedback. We are planning to make improvements in the area of agent roles and permissions in 2023 and we will take your suggestions on board. Thanks,Martin
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Martin Holmes comentou,
Comentário oficial Hi Ronit, Thanks for the feedback/suggestions. These specific metrics are not currently something that we provide in our product. Calls are not recorded while agents do a warm transfer to another a...
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Martin Holmes comentou,
Comentário oficial Hi Raphaël, The 'Call group is default' metric relates to the primary or "default" routing group associated with a phone number. This below article best explains how to configure the routing groups...
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Martin Holmes comentou,
Comentário oficial Hi Raphaël, Thanks for the feedback. We have no immediate plans to resolve the Textback from IVR issues you mention, but I have added your feedback to our product backlog for future review and prio...
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Martin Holmes comentou,
Comentário oficial Hi Will, Thanks for the feedback. We have no short term plans to work on this as unfortunately the technology is not there yet. However, it will be something we would like to implement once it beco...
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Martin Holmes comentou,
Comentário oficial Hi Tyler, Thanks for the detailed use case description. You are 100% correct - the text history page is not scaling well for high volume accounts. It's something we're planning on updating later t...
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Martin Holmes comentou,
Comentário oficial Hi,Thanks for reaching out!This is not something we are considering at present but we have added this to our backlog for future consideration. Can you help us understand the volume of numbers you n...