Max McCal

1. Comunidade
2. Feedback - Help Center (Guide)
3. Approve user sign-up to Help Center

Hey, all – We really appreciate the interest and feedback here. I can definitely see how this idea has merit. I agree that the gap between an open helpdesk anyone can join and a closed one in which...

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• Max McCal
• Criado 12 de janeiro de 2023 17:10
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Approve user sign-up to Help Center

Thanks all for your comments. This is the first time this has come across my attention, and I wanted to reply, because I think this is an interesting and useful idea. It's a fairly significant proj...

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• Max McCal
• Criado 15 de dezembro de 2022 18:01
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Hi, all  Though we don't yet have a solution in place for this, we are still working towards this goal. We have so many permissions related improvements to make that prioritizing between them is di...

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• Max McCal
• Criado 9 de novembro de 2022 21:58
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Disable 3rd party cookie requirement globally: status update?

We've just begun roll out of a change to our login experience for cookie restricted browsers. We'd love to get you feedback on whether or not it resolves the issue for you. We've had to balance a n...

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• Max McCal
• Criado 9 de novembro de 2022 21:56
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Does Zendesk Support OpenID Connect?

Creating a new update for this thread to help keep people up to date. We appreciate everyone's feedback. At this time, OIDC is not currently on our short term roadmap. We still believe supporting i...

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• Max McCal
• Criado 9 de novembro de 2022 21:44
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Hey, Peter –  I can appreciate your frustration. I wish we had responded sooner, and I wish we had more detail to follow up, but we haven't made meaningful progress in this area. That said, we are ...

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• Max McCal
• Criado 28 de setembro de 2022 20:41
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Gareth Elsby Our malware scanning detects malicious files and prevents them from being accessed by unsuspecting users. However in the case you mention, these events appear to have used legitimate, ...

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• Max McCal
• Criado 22 de setembro de 2022 20:06
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. About wildcard(*) for blocklist

Thanks for your feedback on this. Previously a comment was left in this thread implying this had been changed, but based on our most recent investigation, that is not the case. A wildcard entry sti...

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• Max McCal
• Criado 6 de setembro de 2022 19:53
• 0 voto

1. Comunidade
2. Feedback - Admin Center
3. Security: Support to use separate Azure Active Directory (AD) for team members and end customers

Hey, Josef –  You are correct. This features should allow you to set up two different SSO configurations, and assign one of them to all end users and the other to all agents. I apologize that we mi...

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• Max McCal
• Criado 1 de agosto de 2022 18:45
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Brandable Welcome, Verification and Change Password Mails

Hi, Tracy – I don't have a timeline to share at the moment, but we'll be sure to update this thread when we do.

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• Max McCal
• Criado 18 de julho de 2022 18:25
• 0 voto