Michael Froeming
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Atividade recente por Michael Froeming-
Hi Clik, You may refer to this article: https://support.zendesk.com/hc/en-us/articles/360057909933#topic_wrf_5km_jnb, particularly the 'Assigning Groups to messaging conversations' part. It shows ...
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Hi Jacob, This isn't in our immediate roadmap, but we highly encourage you to create a new post in the Guide Product Feedback topic: https://support.zendesk.com/hc/en-us/community/topics/360000029...
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Hi Bradraj, My name is Michael with Zendesk support. I created a separate ticket for you about this issue you're experiencing and you can expect an email shortly stating the ticket has been create...
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Hi Michael, There's an app in our apps marketplace for this integration. Here's the link: https://www.zendesk.com/apps/support/ms-teams-meeting-by-solbegsoft/ for more details. This is a 3rd-party...
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Hi Nahuel, Natively, this isn't possible as there are no such automation action to make an internal comment when it runs. As a workaround, this is possible by creating a URL target. This will allo...
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Hi Kaushik, You could use the default metric Open status time to get the duration a ticket is in the Open status, but unfortunately this don't come with a business hours calculation. Business hour...
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Hi Mark, Yes, this is still accurate. There's still no way in Explore to show the industry benchmark. Best,
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Hi Ahmad, Yes, those APIs aren't expected to work on Agent Workspace. You should use these APIs instead: https://developer.zendesk.com/embeddables/docs/widget/settings#departments. Best,
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Hi Patrick, Yes, this is something that you can achieve in Zendesk Explore, and it's by creating a custom query. For the query, you need to add the Solved tickets as your metric. Next, add Ticket ...
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Hi Josh, There's no way to add static texts/tooltips to ticket forms on the agent interface. I can suggest using the Notification App which lets you broadcast, and even pin, message(s) for agents ...