Michael Froeming
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Votos em atividade por Michael Froeming-
Hi Markets, Here are the steps to specify the new address: Click the Admin icon in the sidebar, then select Settings > Account. Select the Branding tab at the top of the page. Scroll down to Host ...
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Hi Andrew, Currently, there's no way to have two greetings per IVR menu. If the menu's action is to route the call to a group, then the IVR greeting and Wait greeting would play as detailed on thi...
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Hi Bradraj, My name is Michael with Zendesk support. I created a separate ticket for you about this issue you're experiencing and you can expect an email shortly stating the ticket has been create...
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Hi Gaurav, We're using our own API for that page. It's the Status API as documented here: https://developer.zendesk.com/api-reference/status_api/status_api/.
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Hi Gerardo, Currently, there's no way to ask the callers their email or other details before initiating a call. We encourage you to create a new post in the Talk Product Feedback topic in our commu...
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Hi Tan, Agents on the default Staff role won't have access to the Talk dashboard. You can give them access via the default Talk roles or via custom roles with Talk dashboard access. Here's a relate...
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Hi RJ, Sounds like you don't have the agent workspace enabled for your sandbox instance. Here's how you can enable it so you can resize the sidebar: Enabling and disabling the Zendesk Agent Workspa...
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Hi Leo, My name is Michael with Zendesk support. Are you experiencing issues with this trigger? Please feel free to contact our support team, and we'll do our best to help. Best,
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Hi Jonathan, Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-s...
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Hi Jonathan, Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-s...