Mike dela Rosa

1. Zendesk updates
2. Announcements
3. Announcing a closed beta for the new Explore report builder

Hey Antonio!The team's still updating the features, kindly check our Zendesk updates for further news about the additional features coming soon!

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• Mike dela Rosa
• Criado 26 de setembro de 2023 19:22
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1. Account
2. ...
3. General account administration
4. Who is the owner of my account? [Video]

Hi Horst!I have created a ticket for you.

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• Mike dela Rosa
• Criado 25 de setembro de 2023 16:37
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1. Guide
2. ...
3. How to fix issues with the community forum
4. How can I list all community posts on my Guide home page?

HeyA Jack, one of the helpful resources can be found here: Community Topic List page

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• Mike dela Rosa
• Criado 25 de setembro de 2023 16:19
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1. Comunidade
2. Zendesk Suite Q&A
3. Was the attachment downloaded or viewed?

Hi Rudolph! Currently, there's not a way to check if an attachment has been accessed or downloaded.

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• Mike dela Rosa
• Criado 24 de setembro de 2023 17:07
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1. Comunidade
2. Zendesk Suite Q&A
3. Change a Theme from showing Section Buttons, to Section Groups, which then show all Articles under each Section

Hi Jay! These would be the articles that could guide you on how to set this up! How to put all sections and articles on home pageShow all articles on Category page for Zendesk Guide Help Centre Ans...

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• Mike dela Rosa
• Criado 24 de setembro de 2023 16:58
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1. Novidades e atualizaçções
2. Novidades
3. Atualização: Remoção do aplicativo Conversas por redes sociais da Zendesk

Hi Vinicius! No charge for using the Zendesk Messaging.

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• Mike dela Rosa
• Criado 21 de setembro de 2023 19:22
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1. Comunidade
2. Zendesk Suite Q&A
3. Gather - Can it be promoted when a user creates a ticket?

Hi Dennis!Currently, gather topics won't be provided in Zendesk Guide, only articles.

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• Mike dela Rosa
• Criado 20 de setembro de 2023 18:11
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1. Agent guide
2. Ticket basics
3. Viewing customer context in a ticket

Hi Anna!Base on this article Viewing a ticket in the interaction history, it would only remove the archived tickets.

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• Mike dela Rosa
• Criado 20 de setembro de 2023 18:09
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1. Conta
2. ...
3. Contas e faturamento
4. Teste de alterações em sua sandbox padrão

Hi Regiane!You can use this article as guidance: Presenting ticket forms to end users

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• Mike dela Rosa
• Criado 19 de setembro de 2023 18:31
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1. Web Widget
2. Web Widget (Classic) documentation
3. About Contextual Help for the Web Widget (Classic)

HeyA Mark! Does the article you want to show have the proper article labels and tags? Using labels on your help center articles

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• Mike dela Rosa
• Criado 19 de setembro de 2023 18:27
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