Mo Rizvi

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ticket tabs on new Agent Workspace interface

Hello everyone! I'm Mo, Senior Product Manager at Zendesk.   Thank you for raising this and telling us where are the pain points in Agent Workspace that need to be resolved. We do have plans around...

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• Mo Rizvi
• Editado 5 de outubro de 2022 22:21
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled

Hello Lotfi & Shayan! I'm Mo, Senior Product Manager at Zendesk.   Because when we take a ticket with several answers, or when the ticket is long (with signatures, images etc...), we start at the ...

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• Mo Rizvi
• Editado 5 de outubro de 2022 22:21
• 0 voto