Nicole Saunders

1. Comunidade
2. Zendesk Suite Q&A
3. Is there a way to create a private forum in community where specific users only get to see?

Jumping into confirm that what Vlad is suggesting is correct. So, yes, you can create a discussion topic in the community, and then limit the visibility of that topic to a user segment. You would p...

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• Nicole Saunders
• Criado 28 de janeiro de 2023 23:40
• 0 voto

1. Comunidade
2. Feedback - Community Forums (Gather)
3. Feature request: ability to re-size images on Community posts

Hi Lucy, I checked in with the product team, and they said that no changes have been made to the community post editor in about 8 years, and they don't believe that re-sizing images was ever availa...

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• Nicole Saunders
• Criado 23 de janeiro de 2023 16:43
• 0 voto

1. Comunidade
2. Feedback - Community Forums (Gather)
3. Notifications when logged in to Gather are useless to me if I follow many topics/posts

Thanks Joel, once again, appreciate the detailed feedback. This is an experience I've been concerned about for awhile, but you're the first end-user to mention it. We definitely have some goals to ...

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• Nicole Saunders
• Criado 20 de janeiro de 2023 00:02
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Filter search results in Help Center and community by date

Hi Joel, What date would you want it to filter on? When it was originally posted, when it was last updated, or when the most recent comment was made? 

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• Nicole Saunders
• Criado 19 de janeiro de 2023 23:58
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Bad user experience while trying to search within a topic

Thanks for the feedback, Joel. We're definitely aware of the experience, but this example and detail is useful in illustrating it for the product team. 

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• Nicole Saunders
• Criado 19 de janeiro de 2023 23:57
• 0 voto

1. Comunidade
2. Feedback - Community Forums (Gather)
3. Community news banner always returns, although I dismiss it again and again

Thanks for letting us know about this, Joel. This is a piece of custom code, and we were unaware that it didn't have a persistent dismiss. I'll talk to the team and see if we can get that fixed soon. 

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• Nicole Saunders
• Criado 19 de janeiro de 2023 23:44
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hi everyone! As Gaurav said, thank you all so much for your feedback and for playing a role in this feature development. Since we've now delivered on this request, we're going to close this thread ...

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• Nicole Saunders
• Criado 18 de janeiro de 2023 22:00
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to customize or mimic the support ticket statuses Help Center users

Hi Collin Cunninghame and Agyeman Danso - just wanted to let you know that we announced the official launch of custom statuses today. If you visit the Customize Status Field Values thread I linked ...

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• Nicole Saunders
• Criado 18 de janeiro de 2023 21:55
• 0 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Moderating end-user content

Hi Sally Anne, The content moderation is the same module for both communities and article comments. "Moderation Activities" is simply a list of the moderation actions taken by Guide managers or any...

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• Nicole Saunders
• Criado 17 de janeiro de 2023 23:46
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1. Agent guide
2. Additional ticket channels
3. Setting your unified agent status with omnichannel routing

Hi Eduardo - Here's some information on how to see live agent status: Seeing live agent status and activitiesLet us know if that helps or if you need something more. 

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• Nicole Saunders
• Criado 17 de janeiro de 2023 22:00
• 1 voto