Orsolya Forster

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Valgerður Kristinsdóttir, No, API searches are not included in this report. It is an addition we are planning to add to the roadmap soon. Cheers!

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• Orsolya Forster
• Criado 31 de janeiro de 2023 15:56
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1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Show article category in reporting

Hi all, the release has shifted to the end of February. Thanks for your patience, we don't expect more delays. Cheers!

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• Orsolya Forster
• Criado 27 de janeiro de 2023 08:53
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1. Zendesk updates
2. Announcements
3. Announcing Guide legacy reporting upgrade to Explore

Hi Chris Brown, Net article votes (average) is currently available in the Knowledge base dataset in Explore, and you will also be able to track total votes, upvotes, downvotes over time once the u...

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• Orsolya Forster
• Criado 24 de janeiro de 2023 09:13
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1. Comunidade
2. Feedback - Help Center (Guide)
3. Bad user experience while trying to search within a topic

Joel Hellman, Thanks for your feedback. It might not be exactly what you're looking for but there is a way to reduce your search results. In the theme settings, you can configure if you want Guide ...

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• Orsolya Forster
• Criado 23 de janeiro de 2023 15:51
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1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Explore Guide analytics - need article comments and subscriptions as in previous reporting

Hi Sally, we will add the comments and subscriptions, along with the upvotes, downvotes and category attribute to the dataset before it's going away. Cheers!

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• Orsolya Forster
• Criado 27 de dezembro de 2022 16:04
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Managing search filters

Norm Van Eeden Petersman, I suggest to double-check if you have external content records include in your help center search. See the example here:If you have external records included in your help ...

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• Orsolya Forster
• Criado 27 de dezembro de 2022 16:03
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1. Comunidade
2. Feedback - Help Center (Guide)
3. Addition to Crawler documentation

Thanks for you feedback mfg, we can add this information to the documentation.

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• Orsolya Forster
• Criado 6 de dezembro de 2022 08:05
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1. Comunidade
2. Feedback - Help Center (Guide)
3. Federated Search - Show external content in end user ticket request form

Hi Steve Steffel, Thanks for your feedback. Making external content available in the request form is on our roadmap. It's difficult to give you a concrete estimate but it's fair to say that we will...

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• Orsolya Forster
• Criado 30 de novembro de 2022 09:24
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1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. A way to measure % of customers deflection for Guide

Hi CJ Johnson and everybody else following this thread, The new dataset is still planned but the release date is currently unknown. I will keep you in the loop, and once I know more about the plann...

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• Orsolya Forster
• Criado 1 de novembro de 2022 13:23
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Managing search filters

Carl Taylor, can you elaborate about the issues you're experiencing?

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• Orsolya Forster
• Criado 19 de outubro de 2022 09:26
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