Phoebe Morin
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Atividade mais recente por Phoebe Morin-
Phoebe Morin comentou,
Hi Alex, With Messaging, Answerbot is setup within the flow builder. Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, Flow Builder is bot builder, and Article Recommendati...
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Phoebe Morin comentou,
Hi Arno, Unfortunately this looks like its working as designed, as the message body is an email reply. This is going to cut off where it detects the "quoted content" (and on wrote headers above it...
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Phoebe Morin comentou,
Hello American Medical Association, You are correct. The value/field is just simply dropped from an update (discarded). We will try to update the other, genuine fields though.
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Phoebe Morin comentou,
Hi Darren, At this time, unfortunately, it appears that this system behavior cannot be changed. The only suggestion I can offer here is to disable CCs for agents and end-users, however, I understa...
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Phoebe Morin comentou,
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Phoebe Morin comentou,
Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...
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Phoebe Morin criou um artigo,
Por que os gatilhos encaminham os chats em tempo real para departamentos sem agentes disponíveis?
Pergunta Estou usando gatilhos para encaminhar chats para os departamentos. Alguns departamentos têm agentes disponíveis, mas não nos departamentos onde o gatilho encaminha os chats. Por que os gat...
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Phoebe Morin comentou,
Hi Yulia! There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...
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Phoebe Morin comentou,
Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...
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Phoebe Morin comentou,
Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.