Phoebe Morin
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Comentários
Votos em atividade por Phoebe Morin-
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...
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Hello Mark! Could you let us know exactly what isn't working so we can address it accordingly?
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Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.
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Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...
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Hi Yulia! There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...
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Hi Aran, You got that right! Officially, light agents should not be able to create public comments. More context here: https://support.zendesk.com/hc/en-us/articles/360020374434-Understanding-when...
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Hi Katherine! When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore. Under Zend...
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Hi Reagan! Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More inform...
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Hi Lucas, I understand that you wish to make the chat widget minimized by default, this should be possible when you disable the chat badge from Chat Dashboard >> Settings >> Widget >> Appearance >...