Phoebe Morin

1. Support
2. ...
3. Spam and suspended tickets
4. How can I stop a spam attack coming from my contact form?

Hi Rich,  Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...

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• Phoebe Morin
• Criado 23 de fevereiro de 2022 13:46
• 2 votos

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Managing webhooks

Hi Carlos,  Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...

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• Phoebe Morin
• Criado 11 de fevereiro de 2022 11:13
• 0 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Verifying your articles

Hi Reagan! Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More inform...

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• Phoebe Morin
• Criado 17 de outubro de 2021 13:01
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Light agents emails to tickets appear as internal comments

Hi Aran,  You got that right! Officially, light agents should not be able to create public comments. More context here: https://support.zendesk.com/hc/en-us/articles/360020374434-Understanding-when...

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• Phoebe Morin
• Criado 11 de outubro de 2021 15:57
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Reporting Messaging Satisfaction in Explore

Hi Katherine!  When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore. Under Zend...

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• Phoebe Morin
• Criado 20 de agosto de 2021 12:41
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Is there any way to create a mutilanguage glossary that will sort itself alphabetically?

Hi Yulia!  There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...

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• Phoebe Morin
• Criado 17 de agosto de 2021 15:43
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Outlook forward to ZenDesk add-in

Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...

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• Phoebe Morin
• Criado 8 de abril de 2021 13:47
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Outlook forward to ZenDesk add-in

Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.

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• Phoebe Morin
• Criado 5 de abril de 2021 14:43
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Outlook forward to ZenDesk add-in

Hello Mark! Could you let us know exactly what isn't working so we can address it accordingly?

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• Phoebe Morin
• Criado 30 de março de 2021 14:16
• 0 voto