
Phoebe Morin
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Atividade mais recente por Phoebe Morin-
Phoebe Morin comentou,
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Phoebe Morin comentou,
Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...
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Phoebe Morin criou um artigo,
Por que os gatilhos encaminham chats em tempo real para departamentos sem agentes disponíveis?
Pergunta Estou usando gatilhos para encaminhar chats para departamentos. Alguns departamentos têm agentes disponíveis, mas não nos departamentos para os quais o gatilho encaminha os chats. Por que ...
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Phoebe Morin comentou,
Hi Reagan! Indeed, email notifications for article verification are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list. More inform...
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Phoebe Morin comentou,
Hi Aran, You got that right! Officially, light agents should not be able to create public comments. More context here: https://support.zendesk.com/hc/en-us/articles/360020374434-Understanding-when...
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Phoebe Morin comentou,
Hi Katherine! When you switch over to Messaging, the Chat dashboard isn't used anymore. Instead, all your messaging statistics will be found in the Support default dashboard in Explore. Under Zend...
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Phoebe Morin comentou,
Hi Yulia! There's is no other way to reorder the translated messages other than setting them up properly into the translated article manually. You can translate the article content, but glossary p...
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Phoebe Morin comentou,
Hi Mark, Can you try and install it manually following these instructions: You can install the Zendesk outlook integration as a custom add-in. To do this go to an email and select the … and select...
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Phoebe Morin comentou,
Hi Mark, This error is on Office 365's end. We recommend that you get in touch with Microsoft support team and raise this issue for further resolution.
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Phoebe Morin comentou,
Hello Mark! Could you let us know exactly what isn't working so we can address it accordingly?