Phoebe Morin
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Phoebe Morin comentou,
Hi Mark. We saw that you also submitted a ticket to us regrading this inquiry. We reached out via the same ticket. Please feel free to revert, should you have any further concerns. Thank you.
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Phoebe Morin comentou,
Hi Andy, At the moment, we don't currently have resources available outlining acceptable characters. And as I have confirmed, accented characters are still not supported up to this day. Due to the...
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Phoebe Morin comentou,
Hi Noelle, I believe this has something to do with the formula on the file, where the "+" is being treated as text. We can't answer Excel or spreadsheet questions; they are a third-party applicat...
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Phoebe Morin comentou,
Hi Noemi, Yes, that can be achieved, and here's the recipe: Explore recipe: Number of tickets submitted by your users. Through this you'd get a list of requesters and the number of of tickets they...
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Phoebe Morin comentou,
Hi Alex, With Messaging, Answerbot is setup within the flow builder. Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, Flow Builder is bot builder, and Article Recommendati...
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Phoebe Morin comentou,
Hi Arno, Unfortunately this looks like its working as designed, as the message body is an email reply. This is going to cut off where it detects the "quoted content" (and on wrote headers above it...
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Phoebe Morin comentou,
Hello American Medical Association, You are correct. The value/field is just simply dropped from an update (discarded). We will try to update the other, genuine fields though.
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Phoebe Morin comentou,
Hi Darren, At this time, unfortunately, it appears that this system behavior cannot be changed. The only suggestion I can offer here is to disable CCs for agents and end-users, however, I understa...
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Phoebe Morin comentou,
Hi Rich, Good catch! We have flagged that portion of the article for update. There were changes indeed with the product last year. It used to be the case that there was a separate setting just for...
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Phoebe Morin comentou,
Hi Carlos, Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply ha...