Prakruti Hindia
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Prakruti Hindia comentou,
Apologies for delayed responses to asks here. Anne and Gabe - Thank you for your responses. Are there plans to have messaging reporting/metrics include things such as refusals? Meaning, when an a...
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Prakruti Hindia comentou,
Jason, glad to hear that! Kris - I will drop you an email with the details.
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Prakruti Hindia comentou,
Hi Andrew, The external_id provided during authentication will be propagated to the external id field of the user profile. The ongoing conversation and the subsequent conversation will be associat...
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Prakruti Hindia comentou,
Hi Lauren, Thank you for providing a detailed feedback. Currently, it is possible to export dashboards and reports from Explore. Having said that, we do plan to support APIs to extract the report...
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Prakruti Hindia comentou,
Hi everyone, Wanted to chime in on the discussions here. For cases where email is the primary identifier, I suggest passing email as external id. If the system finds another user with the same ext...
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Prakruti Hindia comentou,
Hi everyone, Wanted to drop an update on this post. Omnichannel Routing supports notifications when a messaging conversation is transferred to another group, and the agents are online. This articl...
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Prakruti Hindia comentou,
Hi everyone, Wanted to drop an update on this post. Autoresponders for social messaging channels can be used to communicate business hours and set response time expectations with the end-user. ...
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Prakruti Hindia comentou,
Phil and Slava, data is accurate from September 20. - Prakruti
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Prakruti Hindia comentou,
Hi everyone, Thank you for your patience. We are excited to announce the launch of messaging dataset and pre-built dashboard in Explore. There are articles on messaging dataset and pre-built dash...
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Prakruti Hindia comentou,
Hi Andrei, Wait is not a new status. It collectively refers to the existing Ticket status - Pending and On-hold. Wait status - Refers to ticket status. Possible values are Pending and On-hold. ...