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Prateek Chhetri

Entrou em 14 de abr. de 2021

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Última atividade em 05 de out. de 2022

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Prateek Chhetri comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)
Hey Naomi - an alternative solution would require some custom scripting where the Zendesk API is utilized to retrieve the information of the previous agent on the ticket and then apply the internal comment.

Exibir comentário · Publicado 05 de out. de 2022 · Prateek Chhetri

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Prateek Chhetri comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)
Hey Naomi,
 
The app doesn't specify the previous assigned agent was in the ticket. If you require this information you can find this in the ticket's events.

Exibir comentário · Publicado 03 de out. de 2022 · Prateek Chhetri

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Prateek Chhetri comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)
Hey dschmidt,
 
This would be an expected behavior of the app.

Exibir comentário · Publicado 07 de set. de 2022 · Prateek Chhetri

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Prateek Chhetri comentou,

ComentárioUsing Built by Zendesk apps
Hey Stacy,
 
Unfortunately, the app currently cannot hide agents from specific groups. With the current capabilities of the app, you can either hide certain agents or groups - from all the available options in the assignee dropdown.

Exibir comentário · Publicado 29 de ago. de 2022 · Prateek Chhetri

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Prateek Chhetri criou uma publicação,

Publicação Feedback - Apps and integrations (Platform)

This is the official feedback topic for Sell App: Log Visit. Please refer to the guidelines on feedback posts for Built by Zendesk apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

Publicado 14 de dez. de 2020 · Prateek Chhetri

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