Ramin Shokrizadeh
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Ramin Shokrizadeh comentou,
To restrict past chats, you need to use a custom role and that is tied to Suite Enterprise. You can learn more about custom roles and the restrictions you can set on things like history here: https...
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Ramin Shokrizadeh comentou,
For tickets in Support, you can restrict ticket visibility by group: https://support.zendesk.com/hc/en-us/articles/4408831313050-How-can-I-prevent-agents-in-one-group-from-seeing-another-group-s-ti...
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Ramin Shokrizadeh comentou,
If you are using Chat with Support via tickets, you can look at using these recipes to report on the comments on the ticket: https://support.zendesk.com/hc/en-us/articles/4408838658074-Explore-rec...
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Ramin Shokrizadeh comentou,
Hi Sebastian, Thanks for your question. The best way to report and analyse the CSAT comments is to export the chats from the History page to a CSV file and look at the 'rating_comment' column. To ...
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Ramin Shokrizadeh comentou,
Hi Joanna, Troubleshooting these errors will require more information, like the subdomain and the test page where the widget is embedded where you are seeing this error. Please send that informatio...
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Ramin Shokrizadeh comentou,
There is no option to drag the Web Widget, you can look at the other Javascript APIs to dynamically hide or show based on whatever criteria you set.
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Ramin Shokrizadeh comentou,
Comentário oficial Hi there, You can use the Javascript APIs to change the offset or position of the Web Widget button: https://developer.zendesk.com/api-reference/widget/settings/#offset Thanks, Ramin
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Ramin Shokrizadeh comentou,
Tim Broere You can use the Javascript API to set the text of the concierge title but not the agent tagline: https://developer.zendesk.com/api-reference/widget/settings/#concierge You can also choos...
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Ramin Shokrizadeh comentou,
Hi Jacob, You can open the widget automatically using the Javascript API: https://developer.zendesk.com/api-reference/widget/api/#zeactivate The Web Widget only supports one size and have no immedi...
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Ramin Shokrizadeh comentou,
Comentário oficial Hi Laura, Thanks for sharing your feedback. Have you tried using the callback feature on the Web Widget already for Zendesk Talk? You can learn more about that feature here:Configuring Zendesk Talk...