Ramin Shokrizadeh

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Adding the Zendesk Chat widget to your website

Felipe You can use the following callback API for when Chat has a connected status: https://developer.zendesk.com/api-reference/widget/chat-api/#on-chatconnected

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• Ramin Shokrizadeh
• Criado 29 de setembro de 2022 06:54
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Web Widget Code Error 'Zendesk Web SDK: Error: Init: Visitor has been banned'

Carlos Arias Please reach out to the advocacy team via the Messaging widget for further troubleshooting. Provide them the URL where the widget is embedded and where you are seeing the issue. Also p...

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• Ramin Shokrizadeh
• Criado 23 de setembro de 2022 15:48
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Why is the query string from the Chat auth flow returned with a hash (#) instead of a question mark?

Hi Nick Walsh,   Thanks for sharing your feedback on this. The article you are referring to was written in context of a front-end/browser based solution (which can handle reading the res...

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• Ramin Shokrizadeh
• Criado 20 de setembro de 2022 10:54
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. 20 min chat wait times timing out.

Hi JoAnne Ravielli, Thanks for posting your question. If you use native messaging over chat, the 20min session timeout behaviour no longer exists as chat conversations are no longer bound to the vi...

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• Ramin Shokrizadeh
• Criado 9 de setembro de 2022 18:51
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Product feedback: Chat script for multibrand under chat settings

Hi Anastasia, Thanks for your feedback. Chat actually never fully supported Multi-brand via the Web Widget, each brand of the Web Widget is still tied to the same Chat account and Chat widget setti...

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• Ramin Shokrizadeh
• Criado 8 de setembro de 2022 11:52
• -1 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Allow agents to end chats

Hi there Oleksandra, Have you looked into trying agent workspace already? This changes the end chat behaviour and the session will get terminated when the agent ends the chat. Thanks, Ramin

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• Ramin Shokrizadeh
• Criado 25 de agosto de 2022 10:47
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Makros in Zendesk Chat

Hi Judith, If you use agent workspace, you can use macros while on a chat (you can continue to use shortcuts as well). You can learn more about agent workspace below: https://support.zendesk.com/hc...

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• Ramin Shokrizadeh
• Criado 25 de agosto de 2022 10:38
• 0 voto

1. Chat
2. ...
3. Configuring the Chat widget
4. Enabling the pre-chat form on the Chat widget

Xavier C the pre-chat form is working fine on desktop and mobile web for your account.  If you are talking about the mobile SDK integrations in your app, you need to specify the pre-chat fields to ...

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• Ramin Shokrizadeh
• Criado 16 de agosto de 2022 16:46
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Managing agent chat availability.

Hi Brian, Thanks for providing your feedback. I checked your account and noticed that you are currently not using agent workspace but the legacy top bar Chat app. Have you considered moving to agen...

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• Ramin Shokrizadeh
• Criado 4 de agosto de 2022 06:53
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Different languages in the same country for chat form/webform and help centre?

Hi Olympia,  If your website has a language picker, you can use the Web Widget Javascript API to set the local/language: https://developer.zendesk.com/api-reference/widget/core/#setlocale Multiple ...

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• Ramin Shokrizadeh
• Criado 25 de julho de 2022 01:51
• 0 voto