Rob Stack
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Rob Stack comentou,
Brett Bowser Sorry for the delay, here it is: https://zen-marketing-documentation.s3.amazonaws.com/docs/en/keyboard_shortcuts.pdf
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Rob Stack comentou,
Hi Gonçalo Ventura Martins and Katerina Papaefthymiou thanks for the kind words!Here's one way I found to do what you want. In this example, you have two buttons, one for the BBC website and one fo...
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Rob Stack criou uma publicação,
How do I see callers waiting in the phone queue by using support views?
For overview information about Talk in omnichannel routing, see this article. As the ticket will be created earlier in the flow of call routing (as soon the call enters the queue), you will be able...
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Rob Stack criou uma publicação,
Understanding changes between existing Talk functionality and omnichannel routing
For overview information about Talk in omnichannel routing, see this article. While most Talk features will continue to work, this release contains the following changes: When onboarded into omnic...
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Rob Stack criou uma publicação,
Understanding the call flow for Talk in omnichannel routing
For overview information about Talk in omnichannel routing, see this article. This article contains an example of a call using triggers, tags, and ticket fields to prioritize calls for VIP customer...
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Rob Stack comentou,
Thanks for the comment, I'm actually in the process of adding the rest of the articles right now. Give it about an hour and everything will be there. Also, well done for looking at it so fast :-)
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Rob Stack criou uma publicação,
Coming soon: Calls in omnichannel routing
Omnichannel routing, currently in Early Access Program (EAP) for support tickets and messaging, enables you to prioritize and route work items to the best agent based on their availability and capa...
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Rob Stack criou um artigo,
Definição das configurações do Talk
O Talk vem pronto para uso e está incluso na Zendesk Suite. No entanto, há configurações adicionais que você pode definir para deixar o Talk do jeito que você deseja. Use este artigo para conhec...
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Rob Stack criou um artigo,
Recursos de ajustes
Os artigos sobre ajustes apresentam dicas, truques e práticas recomendadas que podem ajudar você a aproveitar ao máximo sua instância do Zendesk. Neste artigo, você encontrará links para todos os a...
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Rob Stack comentou,
Hi again Matt Ek, I want to make sure you get the correct information for this so I've opened a ticket so the support team can investigate this further. You should hear from someone soon.