Scott Allison
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Atividade mais recente por Scott Allison-
Scott Allison comentou,
Joe Anderson-McAulay Yes, if you delete the ticket then the data should also be removed from Explore. More in this Help Center article about deleting tickets.
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Scott Allison comentou,
Jacob Hill Yes, you can mark tickets with a tag, and then use that tag to filter them out of Satisfaction reports in Explore. This won’t remove the response on the ticket, but does provide you a wa...
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Scott Allison comentou,
Comentário oficial Thanks for all your thoughts and votes, we really do appreciate it. Unfortunately enhancements to CSAT are not currently planned on our roadmap. We continually reassess and priorities can change, s...
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Scott Allison comentou,
CJ Johnson Sorry for the confusion there. I should've removed that comment when I edited my response. There are no customer facing changes next week.
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Scott Allison comentou,
CJ Johnson The form is to express interest in general. Prior to the next EAP release I will reach out with full details of exactly what is ready to EAP, any limitations, and at that point get your ...
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Scott Allison comentou,
Comentário oficial Thanks everyone for your continued interest in this important functionality. About a month ago we released our new back end SLA platform which gives us a solid new base to build additional function...
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Scott Allison comentou,
Comentário oficial Daniil Golovanov I'm the Product Manager responsible for this feature. Don't worry, while clicking the X dismisses a suggestion immediately it does not permanently remove it. It feeds back into the...
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Scott Allison comentou,
Clothilde Le Cose Not yet, but this is something we're actively working on! Expect to release it in Q1 next year.
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Scott Allison comentou,
Yue Yue It's likely because that user's profile is set to Chinese. For more info on how that is set, take a look at this article: https://support.zendesk.com/hc/en-us/articles/4408893879322-How-doe...
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Scott Allison comentou,
As Heather said, you can do this via SLAs, which would then display timers on each ticket. And through Automations you can get notified. However, Automations only run once an hour, so it won't help...