Scott Allison
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Scott Allison comentou,
Sacbe Alfonsina Ibarra E Thanks for the question! We do have plans to fully support SLAs in our Messaging product late this year. There are no plans to support it in Chat. For more details or updat...
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Scott Allison comentou,
Comentário oficial Thanks all for continuing to push for improvements in this area. I wanted to provide an update since it's been a while since my last one. We did make a few changes recently to the macros admin page...
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Scott Allison comentou,
Grace Barrameda Please review the solution here: https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings-
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Scott Allison comentou,
Martin Cubitt Just to add to Brett's reply above, until Zendesk supports real-time alerting natively I'd recommend you check out one of our partners to provide this functionality: https://sweethawk...
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Scott Allison comentou,
Thank you for your feedback on this idea. We don't currently have anything planned to address this in the roadmap but we continually reevaluate based on priorities and resources. We do have some bi...
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Scott Allison comentou,
Comentário oficial Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. We don't have anything planned to address this in the roadmap over ...
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Scott Allison comentou,
Comentário oficial Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. So far we don't have anything planned to address this in the roadma...
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Scott Allison comentou,
Comentário oficial Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback on our CSAT functionality. So far we don't have anything planned to address this in the roadma...
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Scott Allison comentou,
Thanks for clarifying and adding the screenshot! Super helpful. We're investigating and will update this thread when we have some news to share.
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Scott Allison comentou,
Comentário oficial Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback and your thoughts on this area and the insights to processes it may provide. So far we don't h...