Scott Allison
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Atividade mais recente por Scott Allison-
Scott Allison comentou,
Harper Dane Thank you for the feedback! We do plan on adding real time notifications, and reminders for SLAs, and it's on the roadmap for late this year. It will include in product notifications, w...
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Scott Allison comentou,
Dan Cooper Thank you for your feedback! It's much appreciated. We built Group SLA in a way that we could add to it in future. We don't have current plans for adding reply time, but we're monitoring...
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Scott Allison comentou,
ariya sacca utama Thank for the questions. I would recommend you open a ticket with our support team so we can look into this for you. But I should point out that Group SLA is only available with t...
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Scott Allison comentou,
Comentário oficial Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when w...
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Scott Allison comentou,
Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when w...
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Scott Allison comentou,
Comentário oficial Thank you everyone for the feedback, it's truly appreciated. This is absolutely something we'd like to deliver, as we see the value of it, but it's not currently on the roadmap for this year. But t...
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Scott Allison comentou,
Jennifer Gillespie Yes, that's how it operates. We built it in a way we can add more flexibility later, based on customer demand.
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Scott Allison comentou,
Paul Williams The SLAs on the parent and child ticket(s) are completely separate.
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Scott Allison comentou,
Comentário oficial Thank you everyone for your continued feedback, it's truly appreciated. Attachment based search remains something we'd like to deliver in the future, but I wanted to follow up and let you know tha...
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Scott Allison comentou,
Thank you everyone for your continued feedback, it's truly appreciated. Attachment based search remains something we'd like to deliver in the future, but I wanted to follow up and let you know tha...