Scott Allison
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Atividade recente por Scott Allison-
Benedicte Perez Thanks for taking part in the EAP, and for your questions. - the SLA on FRT seems not updated if the field of the tickets are not filled. Therefore the first response is not proper...
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David Launen Yes, this is what we do: https://support.zendesk.com/hc/en-us/articles/4408831380122/comments/5796435691290
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Thank you all for supporting this idea. I'm one of the product managers here at Zendesk and your feedback is truly appreciated. This is definitely on our radar, and it's something that we'd like to...
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Comentário oficial Thank you all for supporting this idea. I'm one of the product managers here at Zendesk and your feedback is truly appreciated. This is definitely on our radar, and it's something that we'd like to...
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Thank you everyone for your feedback! I'm glad this improvement is valuable. We have deliberately approached this incrementally so you can get access to something sooner, instead of waiting longer ...
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Comentário oficial I have another update to share! Starting today we are rolling out this enhancement to Admin Center. The announcement about it is here, and the rollout will be complete one week from now: https://su...
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Thank you everyone for your patience here on this request, and for all your feedback. This is functionality we absolutely want to deliver, and in order to give our customers get some benefit more q...
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Lauren Benkov In this initial release the shortest time is 1 minute, but in Q4 we'll introduce support for specifying it in seconds instead. So yes, you'll be able to set 30s!
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Kelsey Davis You can use all SLA metrics at the same time if you wish. But we recommend you understand each and pick the ones relevant to your business.
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Thank you all for feedback here, it's truly appreciated. First thing I want to clarify is that this thread is about improving search for deleted tickets (before they are permanently deleted, after ...