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Shai Sy Dimayuga's Avatar

Shai Sy Dimayuga

Entrou em 16 de abr. de 2021

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Última atividade em 23 de mar. de 2022

Zendesk Customer Care

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Atividade mais recente por Shai Sy Dimayuga

Shai Sy Dimayuga comentou,

Comentário na comunidade Français Communauté
Hi Sebastien!
 
When purchasing a subscription for Zendesk, you can choose to set your billing schedule either to monthly or annually billing cycle. For more information on billing and payments, you may refer to Billing FAQs.
 
Cheers!

Exibir comentário · Publicado 23 de mar. de 2022 · Shai Sy Dimayuga

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Shai Sy Dimayuga comentou,

ComentárioSelf-service best practices and recipes

Hi Ibrahim,

There could be several reason as to why Answer Bot may not be suggesting articles. We'd love to check on this further so a separate ticket will be created on your behalf where we can continue look into your given scenarios.

Cheers!

 

Exibir comentário · Publicado 29 de jun. de 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga comentou,

ComentárioWriting formulas

Hi Vladimir,

We may need to look into this further so a separate ticket will be created on your behalf where we can continue to look into the this.

Cheers!

Exibir comentário · Publicado 28 de jun. de 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga comentou,

Comentário na comunidade Q&A - Reporting and analytics

Hi Emily!

At this time, Answer Bot Flow Builder reporting is still in progress and something that our product team is actively working on. For any new product updates, you may refer to: Zendesk Updates.

Cheers!

Exibir comentário · Publicado 28 de jun. de 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga comentou,

Comentário na comunidade Q&A - Tickets and email

HI Kristen!

At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.

However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)

Shaianne Sy Dimayuga | Customer Advocate

Exibir comentário · Publicado 17 de mar. de 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga comentou,

ComentárioHelp with Web Widget

Hi Francois S,

A ticket has been created on your behalf and someone from our Support Team will contact you back regarding this via email.

Cheers!

Exibir comentário · Publicado 16 de mar. de 2021 · Shai Sy Dimayuga

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