Shannon Pesta
-
Atividade total163
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por3 usuários
-
Votos3
-
Assinaturas103
Visão geral da atividade
Atividade mais recente por Shannon Pesta-
Shannon Pesta comentou,
Hey Kaila! Thanks for your question. I have a few follow-up questions about your current workflow so I've created a ticket on your behalf. We'll continue the conversation there!
-
Shannon Pesta comentou,
Hi again, Clifford! You are correct, the call recording greeting options are applied to inbound calls only. We do not have outbound greeting options at this time, but it has been a feature request ...
-
Shannon Pesta criou um artigo,
O Zendesk oferece suporte a cabeçalhos CSP?
Pergunta O Zendesk oferece suporte ao uso de cabeçalhos de Política de segurança do conteúdo (cabeçalhos CSP) na central de ajuda? Resposta Não, o Zendesk não oferece suporte a cabeçalhos CSP nem g...
-
Shannon Pesta comentou,
Hi Clifford! Thanks for your question! Within your Talk number settings and under the Call recording tab you have the options for what recording consent greeting you want to play to your callees. W...
-
Shannon Pesta criou um artigo,
Posso reordenar os campos de ticket personalizados no meu formulário de contato?
Pergunta Posso reordenar os campos de ticket personalizados no formulário de contatodo Web Widget (clássico)? Resposta Não, não é possível modificar a ordem dos campos de ticket personalizados ati...
-
Shannon Pesta comentou,
Hey Gualter! Welcome to the Community! Sadly, this feature is not available yet. But I will be sure to mark this as Product Feedback so it can be reviewed by our Product teams. Thanks!
-
Shannon Pesta comentou,
Hey Jahn! Thanks for your reply. Outgoing SMS messages from Zendesk can be replied to. I will create a ticket for us to continue troubleshooting! Talk to you there!
-
Shannon Pesta comentou,
Hi Jahn! Thanks for your comment! It is not possible to set a business name or caller ID for outgoing SMS messages. This is going to be controlled by the receiving device and if they have saved the...
-
Shannon Pesta comentou,
Hi again Dave! To answer your question, I'll need to gather more details about your specific use case and workflow. I have created a Support ticket to continue the conversation. Talk to you there!
-
Shannon Pesta comentou,
Hey Nadia! Welcome to the Community! Yes, it is possible to reply via SMS on an email ticket! It will require a trigger recipe and a custom checkbox field setup. Please see this article for full de...