Stephanie Langlois
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Stephanie Langlois comentou,
ADMIN please refer to this article: https://support.zendesk.com/hc/en-us/articles/5869718332954-Using-WhatsApp-template-messages-to-bypass-the-24-hour-rule
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Stephanie Langlois comentou,
Comentário oficial Hi James Clark,For outbound messaging on WhatsApp, you will want to leverage Sunshine Conversations APIs. You can use the notification API to send outbound messages to any of your contacts/customer...
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Stephanie Langlois criou um artigo,
Anúncio da remoção da hospedagem local do WhatsApp do Zendesk
Data do anúncio Desativação 31 de janeiro de 2023 31 de outubro de 2023 A hospedagem no local do WhatsApp no Zendesk será removida em 31 de outubro de 2023. Todo o uso do WhatsApp do Zendes...
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Stephanie Langlois comentou,
Comentário oficial Meta has just confirmed that they've released a fix for this issue. If you continue to experience this behaviour, please open a ticket so we can investigate.
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Stephanie Langlois criou uma publicação,
New chat created every time the business is tagged in an Instagram post
RespondidaI just wanted to drop a quick note to those who may be turning to our community for answers. We're aware that every time a business is tagged in an Instagram post a new chat is being created. We ha...
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Stephanie Langlois comentou,
Comentário oficial Ronen Miral just wanted to follow up here to say that your first item has been resolved. Any media shared with the business should result in a URL which can be opened.
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Stephanie Langlois comentou,
Lisa Marie Boddé thank you for this feedback. This is an interesting look at messaging that we have not yet taken on. As you can tell our native integrations typically involve social channels or ou...
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Stephanie Langlois comentou,
Comentário oficial This is already possible with the use of Sunshine Conversation's Notification API. To learn more about how you can build this experience using our API, please reach out to your Account Executives.A...
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Stephanie Langlois comentou,
Comentário oficial This is an item that's already on our roadmap. We're still working out when we will be able to release this which is why I can't share a more specific date with you but we will be fixing this. Than...
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Stephanie Langlois comentou,
残念ながら、これは不可能です。 WhatsApp番号をZendeskのユーザープロファイルにリンクするには、ビジネスにメッセージを送信する顧客が接続を作成する必要があります。アウトバウンドメッセージを送信したい場合は、SunshineConversationsライセンスといくつかの開発作業でこれが可能です。 WhatsAppユーザーにアウトバウンドメッセージを送信するには、最初にユーザーの同...