Stephanie Langlois
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Atividade recente por Stephanie Langlois-
Hey Ronen Miral it's me again from that other post I just commented on. I really appreciate the time you spent putting together this detailed feedback. As the product manager for our Instagram inte...
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Anh Le This sounds like a perfect bot use case. You can have the bot triage the inquiry and if they require the assistance of an agent the bot can hand off the conversation. Only once the conversat...
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Thank you so much for the feedback, we agree that this would be incredibly helpful especially as we deepen our social messaging offering. We are already exploring this feature request but I will go...
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Hey Kevin and Aya, We definitely hear you both and we agree that we would love to see all social channels supported in the Support mobile app when Agent Workspace is enabled. I have passed your fee...
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Did you know that is you use our Facebook Messenger integration with Agent Workspace, you will be able to integrate many more accounts? There is no hard limit on the number of integrations you can ...
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Ronen Miral I just wanted to double check on support for Reels and I confirm that this is not yet available with the Instagram API that we use to power this messaging experience. However we have no...
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Hello Shaping New Tomorrow,DMs that are received when there are no agents available and/or online will still create tickets that can be followed up on once someone is available. It is important to ...
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Hi @...,Thank you for your message, it seems that the Facebook integration you are using is the integration that you set up before moving over to Agent Workspace which is why you're experiencing 2 ...
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Comentário oficial Just dropping a quick note to say that Instagram Direct is now available. Please see this article for more information about requirements, eligibility and steps to set it up.
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Hi Aime,Yes, it's very simple to connect multiple brands. Your client will need to go through the flow 1 time per page that they wish to connect.