Tetiana Gron

1. Comunidade
2. Feedback - Community Forums (Gather)
3. Ability to submit a community post without having to log in

Hi everyone,  Thank you for the feedback and your use cases. Unfortunately, it is not on our roadmap to allow anonymous posting.  

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• Tetiana Gron
• Criado 17 de maio de 2023 13:46
• 0 voto

1. Comunidade
2. Feedback - Community Forums (Gather)
3. End User Community Leaderboard

Hello,  Unfortunately, it is not on our roadmap to implement End User facing Leaderboards. This data is available for admins and agents in Explore. Read more Analyzing community activity with Explo...

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• Tetiana Gron
• Criado 15 de maio de 2023 09:57
• 0 voto

1. Comunidade
2. Feedback - Community Forums (Gather)
3. Markdown support

Hi everyone, We are planning to release a new version of WYSIWYG editor for posts and comments in upcoming days. It will be available for Templating API v3. Read more About Guide templating version...

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• Tetiana Gron
• Criado 25 de abril de 2023 07:21
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1. Agent guide
2. Additional ticket channels
3. Searching, linking, and quoting content in tickets

Hi Finn Bazard Ferns, Could you please describe what you are trying to count? 

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• Tetiana Gron
• Criado 24 de abril de 2023 13:08
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enhancement Request - Allow editing of CSAT Ratings Page UI

Hi Krista Zaloudek, I have good news, we are actively working on CSAT improvements. You will be able to configure the CSAT question and customize the survey to align with your brand. You can expect...

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• Tetiana Gron
• Criado 21 de abril de 2023 11:57
• 0 voto

1. Agent guide
2. Additional ticket channels
3. Creating and requesting articles in Knowledge

Hi Anja, You will need to migrate to Agent Workspace to use Knowledge. See Migrating to the Zendesk Agent Workspace.

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• Tetiana Gron
• Criado 18 de abril de 2023 12:40
• 1 voto

1. Guide
2. ...
3. Setting up Gather community forums
4. Configuring Gather community settings

Kyle Gilbert, there is a WYSIWYG option, see Branding your help center. But I am not sure if you can move search bar without coding.   

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• Tetiana Gron
• Criado 3 de abril de 2023 14:56
• 0 voto

1. Guide
2. ...
3. Setting up Gather community forums
4. Configuring Gather community settings

Hi Kyle Gilbert, You can modify look & feel of the Community pages via theming center. See Customizing your help center theme. There are 4 pages that create community experience:  Community post ...

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• Tetiana Gron
• Criado 3 de abril de 2023 14:42
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Is there a way to mark favorites (articles) in the Knowledge capture app?

Hi Mary Paez and Arianne Batiles, Thanks for feedback! As it is mentioned we don't have this feature but we are currently working on content pinning in Knowledge in the Agent Workspace. It will be ...

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• Tetiana Gron
• Criado 23 de março de 2023 13:44
• 0 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Mary Paez, Thank you for your feedback. Only agents with publishing permissions can add or remove content tags from articles. It works similar to labels, you can check labels permissions in Crea...

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• Tetiana Gron
• Criado 1 de março de 2023 10:25
• 0 voto