Tetiana Gron
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Tetiana Gron comentou,
Thank you Łukasz Wiśniewski, We are working on unified experience across channels.
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Tetiana Gron comentou,
Hi Tannia R., There will be an API when we make the feature publicly available around Q2 2024.
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Tetiana Gron comentou,
Hi Jim, There are a few reasons that might cause this: You opened the survey for a ticket that was already closed; you are logged in as an agent in the browser; the CSAT is not available for agents...
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Tetiana Gron comentou,
Thank you for reporting!
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Tetiana Gron comentou,
Hi Izabella Hammar, The rating scale in the email will be available after the EAP.
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Tetiana Gron comentou,
Hi Sebastian, The functionality that is part of EAP adheres to the same plan availability as the old one, which is applicable to Suite Growth, Support Pro, and higher plans.
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Tetiana Gron comentou,
Hi Tickets Support, Yes, we are doing slow rollout.
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Tetiana Gron comentou,
Ashley Moore, The actual selection reporting will be available later but no in scope of the EAP. There will also be a public API to get the actual values.
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Tetiana Gron comentou,
Ashley Moore, The results will be mapped to Good/Bad in the Explore reporting.
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Tetiana Gron comentou,
Pedro Rodrigues 1 - yes, dynamic content is supported in CSAT2 - we haven't yet established all connections between the new CSAT and all systems that use the results. 3 - the CSAT uses the formula ...