Will Poon

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Flow Builder needed features

Hi Omar,  Thanks for posting in our community.  For your use case, you can achieve this behaviour by using JWT. Once set up, you can initiate a loginuser request from the web widget. More informati...

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• Will Poon
• Criado 4 de dezembro de 2023 11:14
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Comment ce connecter á interno

Translated from Google translate. Bonjour Florence, Merci d'avoir publié dans notre communauté. Vous devriez pouvoir utiliser vos identifiants de connexion sur le Web pour vous connecter sur notre ...

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• Will Poon
• Criado 1 de dezembro de 2023 08:59
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Allow dynamic content in the Widget-Launcher-Text

Thank you for your feedback Elina and Mindy, this context is super helpful and we understand the needs to have more dynamic feedback within the web widget to support you and other customers operati...

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• Will Poon
• Criado 9 de novembro de 2023 10:11
• 1 voto

1. Comunidade
2. Feedback - Mobile Apps
3. Bug in IOS App - Macros

Hi Jason,  Thanks for letting us know and sorry for the inconvenience caused. I've created a ticket for you so that we can discuss further and try to resolve this issue further you. Look forward to...

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• Will Poon
• Editado 7 de novembro de 2023 09:50
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Mobile Apps
3. Status in IPad/Iphone Apps

Thanks for your feedback Jason,  Omni channel routing and agent status is on our mobile apps roadmap for 2024. We'll keep you updated on our progress in this thread when we begin this work. Thanks,...

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• Will Poon
• Criado 6 de novembro de 2023 09:41
• 0 voto

1. Comunidade
2. Feedback - Mobile Apps
3. Visualising Additional Comments to Previous Comments in the Zendesk Support App

Thanks for the feedback, we are updating the app to support rich text - in the next version we will release in the next two weeks, you should see this styling applied.  Thanks again!  Will

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• Will Poon
• Criado 2 de novembro de 2023 09:06
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Need an Integration for GA4 / Messaging Web Widget

Hi Thomas, thanks for the feedback, this is something we are hoping to bring to the Web Widget in 2024. I'll update this thread once we have more to share around timelines or if we have an EAP avai...

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• Will Poon
• Criado 17 de outubro de 2023 15:28
• 1 voto

Comentário oficial

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Additional Fields on Pre-Chat Form

Hi there, thanks for the feedback and sorry for the delayed response.    Just to let you know that we recently released a feature so that you can ask for custom fields inside the bot flow.  For mor...

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• Will Poon
• Criado 30 de agosto de 2023 13:27
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. iOS 17: Close Button Missing when sending a message

Hi Jojo,  Thanks for the feedback, as iOS 17 is still in Beta, there can be situations where the experience is not working. This may be addressed by Apple in further Beta releases of iOS 17. In say...

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• Will Poon
• Criado 30 de agosto de 2023 13:26
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

Thanks for your feedback Mike, I've added this to our insights tracker for future consideration. 

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• Will Poon
• Criado 22 de agosto de 2023 14:39
• 2 votos