Zac Garcia

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Print Ticket function improvements

Hi all! Thanks for your feedback and for taking the time to follow up. Unfortunately, due to a reprioritization this quarter around our major updates to Agent Home, and resource constraints as a re...

• Visualizar comentário
• Zac Garcia
• Criado 22 de setembro de 2023 16:20
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

Lue Loudin - the experience will be opt-in when it first launches, so at launch you will still have access to the old dashboard if needed. Talgat Jampeissov - we are adding customers in at a contro...

• Visualizar comentário
• Zac Garcia
• Criado 5 de julho de 2023 19:43
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

Hi Heather and Reshma! Great questions. The initial release will be completely focused on the work list, and the stats from the previous Dashboard are included to make the transition easier for cus...

• Visualizar comentário
• Zac Garcia
• Criado 16 de junho de 2023 21:48
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk Ticket Priority Labelling

Hi Paul- Thanks for this feedback! Could you share a little more about ticket priority in your organization and how your agents use it to prioritize work? What types of labels would be meaningful t...

• Visualizar comentário
• Zac Garcia
• Criado 10 de abril de 2023 20:13
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Hi everyone!Thanks for your passionate feedback around auto-refresh for Views. We’re still reading and taking it all in, and apologize for the length of time between updates. Based on the above, I’...

• Visualizar comentário
• Zac Garcia
• Criado 31 de março de 2023 20:56
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for repetitive ticket responses and actions

Hi Chris Hynes - sometimes, apps installed on your computer (or custom keyboard shortcut combos set in the operating system) can interfere with the Zendesk keyboard shortcuts. Settings in the opera...

• Visualizar comentário
• Zac Garcia
• Criado 3 de janeiro de 2023 21:27
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk shortcuts not working on Windows in Chrome

Hi Ed! This doesn't appear to be a widespread issue and may be related to a browser extension or conflicting apps with similar keyboard shortcuts on the Windows machine. I'll go ahead and create a ...

• Visualizar comentário
• Zac Garcia
• Criado 3 de janeiro de 2023 18:29
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: User Default Landing Page

We'll reach out over email!

• Visualizar comentário
• Zac Garcia
• Criado 2 de dezembro de 2022 20:18
• 0 voto