Zac Garcia
-
Atividade total84
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por1 usuário
-
Votos4
-
Assinaturas44
Comentários
Atividade recente por Zac Garcia-
Hi Jimmy!If a Light Agent is tagged on a ticket, they'll be added as a CC or Follower based on the guidance shared in Using @mentions. Agents can then view their CC'd and Followed tickets directly ...
-
Hi all! Thanks for your feedback and for taking the time to follow up. Unfortunately, due to a reprioritization this quarter around our major updates to Agent Home, and resource constraints as a re...
-
Lue Loudin - the experience will be opt-in when it first launches, so at launch you will still have access to the old dashboard if needed. Talgat Jampeissov - we are adding customers in at a contro...
-
Hi Heather and Reshma! Great questions. The initial release will be completely focused on the work list, and the stats from the previous Dashboard are included to make the transition easier for cus...
-
Hi Paul- Thanks for this feedback! Could you share a little more about ticket priority in your organization and how your agents use it to prioritize work? What types of labels would be meaningful t...
-
Hi everyone!Thanks for your passionate feedback around auto-refresh for Views. We’re still reading and taking it all in, and apologize for the length of time between updates. Based on the above, I’...
-
Hi Chris Hynes - sometimes, apps installed on your computer (or custom keyboard shortcut combos set in the operating system) can interfere with the Zendesk keyboard shortcuts. Settings in the opera...
-
Hi Ed! This doesn't appear to be a widespread issue and may be related to a browser extension or conflicting apps with similar keyboard shortcuts on the Windows machine. I'll go ahead and create a ...
-
We'll reach out over email!
-
Hannah Lucid - thanks for this feedback. Views is clearly the preferred starting place for agents right now, and the Dashboard is often skipped over when agents logged in. We'd like to make the Das...