이지훈

1. Comunidade
2. Feedback - Admin Center

What we are doing Zendesk has an IP address restriction setting that I can use to restrict user access.   What we feel uncomfortable with... But if I turn this setting on, all agents will have res...

• 이지훈
• Editado 16 de outubro de 2023 02:10
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)

In Help Center Copenhagen Theme v2, the text of the "Mark As Solved" Button on the request page changed depending on whether there was a comment or not. [If there is no comment] [If there is a com...

• 이지훈
• Criado 11 de setembro de 2023 04:09
• 2 seguidores
• 1 comentário
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)

As in any country, personal information protection is important in system management in South Korea. When using Zendesk, the part that most violates personal information protection and requires urg...

• 이지훈
• Editado 8 de setembro de 2023 00:54
• 5 seguidores
• 2 comentários
• 2 votos

1. Comunidade
2. Zendesk Suite Q&A

I read the below article and I want to display sidebar filters and results in the sidebar of search results page. https://support.zendesk.com/hc/en-us/articles/4408832681626-Help-center-templating-...

• 이지훈
• Criado 7 de setembro de 2023 02:57
• 1 seguidor
• 0 comentário
• 1 voto

1. Comunidade
2. Zendesk Explore Beta - New Dashboard builder

Setting the time filter and data filter each time is annoying me.I hope your team rolls out the bookmarks soon.

• 이지훈
• Criado 5 de julho de 2023 09:04
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)

We are using multiple brands. I set up a messaging channel for each brand, and each bot is also using a brand channel. And I tried to link to Brand B's help center articles in the flow builder of B...

• 이지훈
• Criado 9 de janeiro de 2023 06:57
• 4 seguidores
• 4 comentários
• 2 votos

1. Comunidade
2. Zendesk Suite Q&A

We provide to the requester with a predefined description template for the ticket description field with the js code below. document.getElementById("<P>1234</p><P>1234</p><P>1234</p><P>1234</p><P>1...

• 이지훈
• Criado 27 de outubro de 2022 06:25
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

I would like to disable some drop-down ticket field based on the value of other ticket field. I found a jquery code to hide a ticket field through a search. $('.form-field.request_custom_fields_xx...

• 이지훈
• Editado 7 de julho de 2022 04:55
• 2 seguidores
• 5 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

I think the width occupied by the ticket field in the ticket form is very wide. The width of the ticket field always occupies 100% of the width of the ticket form. I'm just looking for someone who...

• 이지훈
• Criado 17 de junho de 2022 02:19
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

I like to use checkboxes in guide theme. However, the current checkbox is displayed to end users as shown below left in the guide. This looks very strange. It's like someone will say to me, "Did yo...

• 이지훈
• Criado 12 de maio de 2022 00:42
• 3 seguidores
• 18 comentários
• 0 voto