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Josh
Entrou em 15 de abr. de 2021
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Última atividade em 23 de fev. de 2024
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Atividade mais recente por Josh
Josh comentou,
Sabra:
Not sure if it's related to this, and the agent I am working with doesn't seem to know either.
Exibir comentário · Publicado 13 de abr. de 2023 · Josh
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Josh criou uma publicação,
Does anyone else get annoyed by the message that basically forces you to pull your laptop, turn it on, log into zendesk, go through 4 additional clicks to get to the widget - all just to hear back from a support agent?
I compare this message to:
- If you call a store and want to know if they are open and they'd respond "Please come into our store to find out"
- Calling a mechanic to see if your car is done or what the bill is "Please come to our store to find out"
- Being sick and calling a restaurant to order food and forgetting to add on breadsticks just to call the restaurant back and be told "Please log into our website to made adjustments to your order or come into our store"
This forceful message is frustrating and downright annoying because I can't even respond to a ticket (or make one using the normal support@zendesk.com email anymore) from my phone. Sitting on a plane, on a boat, or anywhere away from my computer, etc.
I don't know who thought this is a great idea but I am hoping this feedback gets to them.
Publicado 13 de abr. de 2023 · Josh
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Josh comentou,
Chad Susa (Gravity CX - Zendesk Partner) - like you, I also searched high and low to use the feature I also pay for. To my surprise, this feature is only available to one single person in your organization, the admin.
It is beyond frustrating that this is a paid add-on and support tells me its unavailable for my agents to use. What use is this is if only one single person can use it?
Exibir comentário · Publicado 11 de abr. de 2023 · Josh
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Josh comentou,
"At the moment, we don't have a permission set that allows for an agent to "view-only" all orgs. "
Any updates to this? Everything we have is SSO/API based to sync with our app. We don't want agents being able to edit things if they are synced via API with our app.
Please advise
Exibir comentário · Publicado 06 de abr. de 2023 · Josh
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Josh comentou,
We have noticed a really poor experience in our agent UI lately. Not sure if it's related to this, and the agent I am working with doesn't seem to know either.
Exibir comentário · Publicado 05 de abr. de 2023 · Josh
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Josh comentou,
Hoping this feature gets a facelift and much needed feature additions soon. Targeting customers has always been oddly hard with zendesk products when compared to something like Intercom.
Exibir comentário · Publicado 04 de abr. de 2023 · Josh
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Josh comentou,
We need a higher limit than 20MB
Exibir comentário · Publicado 21 de mar. de 2023 · Josh
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Josh comentou,
We are still forced to go through Z Bot.... Horrible.
Exibir comentário · Publicado 18 de mar. de 2023 · Josh
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Josh comentou,
It's sad this hasn't been a priority since 2015, and still continues to be low priority.
Exibir comentário · Publicado 18 de mar. de 2023 · Josh
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Josh criou uma publicação,
Is zendesk starting to use GPT for anything? Intercom's implementation is very promising....
https://www.intercom.com/help/en/articles/6955446-ai-assist-inbox-features-beta
Publicado 28 de fev. de 2023 · Josh
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