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Mary Paez
Entrou em 15 de abr. de 2021
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Última atividade em 19 de ago. de 2024
Knowledge Manager for Veeva Global Support KCS Certified
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VISÃO GERAL DA ATIVIDADE
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Atividade mais recente por Mary Paez
Mary Paez comentou,
This is a poorly planned feature that should never limit results. Allowing more filtering options would be beneficial. But, please extend the results to unlimited and let the agents find what they are looking for
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Exibir comentário · Editado 19 de ago. de 2024 · Mary Paez
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Mary Paez criou uma publicação,
Need to access the owner and author fields of all our articles thru the API? How can this be done? We are finding the author value but not the owner.
Publicado 27 de nov. de 2023 · Mary Paez
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Mary Paez comentou,
any update on this question? We are getting tickets closed with KB are taking longer than tickets without KB. Doesn't seem right.
Exibir comentário · Publicado 14 de jun. de 2023 · Mary Paez
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Mary Paez comentou,
Is there any update on this? We still are waiting for a way to do this?
Exibir comentário · Publicado 18 de abr. de 2023 · Mary Paez
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Mary Paez comentou,
Did you also check the Managed by Setting as well as Visible to property?
Exibir comentário · Publicado 29 de mar. de 2023 · Mary Paez
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Mary Paez criou uma publicação,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
Publicado 27 de mar. de 2023 · Mary Paez
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Mary Paez comentou,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
Exibir comentário · Publicado 27 de mar. de 2023 · Mary Paez
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Mary Paez comentou,
We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in tickets without KB. Did we do something wrong?
No = tickets without KB
Yes = tickets with KB
Exibir comentário · Editado 23 de mar. de 2023 · Mary Paez
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Mary Paez criou uma publicação,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this?
"compare the average resolution time against tickets that had a link and tickets that did not"
the tickets with KB are appearing to take longer that tickets without. We are not sure why
Publicado 23 de mar. de 2023 · Mary Paez
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Mary Paez comentou,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this?
"compare the average resolution time against tickets that had a link and tickets that did not"
the tickets with KB are appearing to take longer that tickets without. We are not sure why
Exibir comentário · Publicado 23 de mar. de 2023 · Mary Paez
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