
Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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Atividade mais recente por Mary Paez-
Mary Paez comentou,
Wow! Thank you Casper for the Arrange Content --> Content tags UI so we can better manage them. QUESTION: When do you come out with a similar one for Labels???? (LOL) Another enhancement request i...
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Mary Paez comentou,
Questions/Concerns on Content tags: Content tags is a great way for our customers to find a group of related articles in the KB. But, we have some concerns. 1) How many content tags can be create...
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Mary Paez comentou,
When I create an Explore report, I see Anonymous user, end user and staff member when using the "Views user role" field. What is anonymous?
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Mary Paez comentou,
Bulk actions for admins are necessary. We have taxonomy changes (adding sections or moving articles between sections) often and cannot be moving them one at a time. When will a bulk action be ava...
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Mary Paez comentou,
Is there any update on this? When customers FOLLOW an article, we need them to receive a notification whenever that article is updated and republished. We have numerous technical articles that ge...
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Mary Paez comentou,
I believe you can add bookmarks into an article by using the following:
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Mary Paez comentou,
When you mention "data", does this only include everything on the ticketing side? Or what about Guide, Guide configurations (categories/sections), Portal customizations, community posts, Explore da...
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Mary Paez comentou,
Our agents want to add links to tickets, JIRAs, and share notes about "gotchas" . This is very important to us. I've seen these requests for quite some time and am hoping that ZD can deliver a wa...
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Mary Paez comentou,
One of our articles is missing a label that determines when it should be verified. Unfortunately, we cannot find that particular article since 1) we do not know its title and 2) there is no way to...
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Mary Paez comentou,
That would be great. Thank you.