Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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Mary Paez comentou,
any update on this question? We are getting tickets closed with KB are taking longer than tickets without KB. Doesn't seem right.
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Mary Paez comentou,
Is there any update on this? We still are waiting for a way to do this?
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Mary Paez comentou,
Did you also check the Managed by Setting as well as Visible to property?
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Mary Paez criou uma publicação,
Following an Article - await notifcation that changes were made
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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Mary Paez comentou,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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Mary Paez comentou,
We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in...
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Mary Paez criou uma publicação,
How to compare avg resolution time of tickets with and without KB?
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez comentou,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez criou uma publicação,
How to get an Explore report on the list of articles awaiting verification by author/owner?
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....
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Mary Paez comentou,
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....