Mary Paez

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Wow!  Thank you Casper for the Arrange Content --> Content tags UI so we can better manage them. QUESTION: When do you come out with a similar one for Labels???? (LOL) Another enhancement request i...

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• Mary Paez
• Editado 15 de novembro de 2022 14:23
• 1 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Questions/Concerns on Content tags:   Content tags is a great way for our customers to find a group of related articles in the KB. But, we have some concerns. 1) How many content tags can be create...

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• Mary Paez
• Editado 14 de novembro de 2022 16:25
• 0 voto

1. People
2. ...
3. End users and organizations
4. Understanding Zendesk Support user roles

When I create an Explore report, I see Anonymous user, end user and staff member when using the "Views user role" field. What is anonymous?

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• Mary Paez
• Criado 25 de julho de 2022 14:28
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

Bulk actions for admins are necessary.  We have taxonomy changes (adding sections or moving articles between sections) often and cannot be moving them one at a time.  When will a bulk action be ava...

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• Mary Paez
• Criado 18 de maio de 2022 14:00
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Is there any update on this?  When customers FOLLOW an article, we need them to receive a notification whenever that article is updated and republished.  We have numerous technical articles that ge...

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• Mary Paez
• Editado 10 de maio de 2022 17:25
• 2 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and editing articles in the knowledge base

I believe you can add bookmarks into an article by using the following:

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• Mary Paez
• Criado 25 de abril de 2022 13:23
• 1 voto

1. Account
2. ...
3. Global security and user access
4. Enhanced Disaster Recovery

When you mention "data", does this only include everything on the ticketing side? Or what about Guide, Guide configurations (categories/sections), Portal customizations, community posts, Explore da...

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• Mary Paez
• Criado 4 de março de 2022 16:27
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Help Center Articles containing both internal and external content

Our agents want to add links to tickets, JIRAs, and share notes about "gotchas" .  This is very important to us.  I've seen these requests for quite some time and am hoping that ZD can deliver a wa...

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• Mary Paez
• Criado 10 de fevereiro de 2022 20:22
• 2 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Add a "Labels" column to the Articles List

One of our articles is missing a label that determines when it should be verified.  Unfortunately, we cannot find that particular article since 1) we do not know its title and 2) there is no way to...

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• Mary Paez
• Criado 26 de janeiro de 2022 13:47
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Does ZD offer a way to check how many times a URL is used within any article on the portal?

That would be great. Thank you.

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• Mary Paez
• Criado 25 de janeiro de 2022 14:37
• 0 voto