Sean Ree

Our use case involves harmonizing the naming conventions between two of our applications (one of which was an acquisition). There are a few terms that need to be replaced with something new throughout the whole help center.

Doing this manually will be very time-consuming.

This will be a one-time project, as opposed to an ongoing process.

Since Zendesk Guide does not have auto-save, saving must be done very frequently to avoid lost work due to network or system interruptions. These occur with the message "Translation wasn't saved. Please try again." Only refreshing the page works in this situation, and that results in lost work. Please add auto-save by default, as it is in other web applications like Google Docs and Office 365.

Thanks,

Sean Ree
Technical Writer, Avionté