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Kyle Pinkley

Entrou em 15 de abr. de 2021

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Última atividade em 10 de nov. de 2023

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Kyle Pinkley comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration. 

Exibir comentário · Publicado 25 de ago. de 2022 · Kyle Pinkley

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Kyle Pinkley comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. 

Our agents have been experiencing the same thing with TextExpander.

This update that we didn't have time to prepare for has impacted the ability for our agents to properly paste text. They now need to spend time formatting pasted text, which is an obstacle that wastes time in each ticket. 

100% agree.

Exibir comentário · Publicado 08 de ago. de 2022 · Kyle Pinkley

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Kyle Pinkley criou uma publicação,

Publicação Feedback - Help Center (Guide)

This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To see how users are interacting with the bot, I would love to see the ability in content queues to show the users inputs during a bot conversation. 

Publicado 03 de ago. de 2022 · Kyle Pinkley

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Kyle Pinkley criou uma publicação,

Publicação Feedback - Reporting and analytics (Explore)

To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this is not possible.

Publicado 02 de ago. de 2022 · Kyle Pinkley

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Kyle Pinkley comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Agents from our team have reported the same thing as well with Google Translate. 

Exibir comentário · Publicado 02 de ago. de 2022 · Kyle Pinkley

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Kyle Pinkley comentou,

ComentárioAccount settings of the ticketing system

My eyes would thank you if you could add a native dark mode feature in Zendesk.

Exibir comentário · Publicado 10 de jun. de 2022 · Kyle Pinkley

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Kyle Pinkley criou uma publicação,

Publicação Feedback - Ticketing system (Support)

When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:

The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.

Publicado 03 de mai. de 2022 · Kyle Pinkley

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Kyle Pinkley comentou,

ComentárioAttachments and CCs

There is a typo, "Googce Sheets" should be "Google Sheets".

Exibir comentário · Publicado 20 de abr. de 2022 · Kyle Pinkley

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Kyle Pinkley comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the response the agent is sending. Having a warning show when the limit is reached and when the customer submits a response would at least help.

Exibir comentário · Publicado 31 de jan. de 2022 · Kyle Pinkley

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Kyle Pinkley comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Exibir comentário · Publicado 16 de nov. de 2021 · Kyle Pinkley

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