Ryan Boyer
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Ryan Boyer comentou,
Thanks, Toby Sterrett. For the EAP, if we sign up is this an on/off switch we can turn on in our account? Also, are we able to just deploy it in one of our lower environments to test before having ...
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Ryan Boyer comentou,
Toby Sterrett, just checking in to see when we will see the tooltip in our context panel to enable this. Thanks!
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Ryan Boyer comentou,
Hi, Orsolya Forster. Thanks for the response. The ticket I opened with Zendesk Support is 11236673 for more information on the specific issue I see with Article category title appearing blank for c...
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Ryan Boyer comentou,
I appreciate the update! I was just chatting with Support after discovering that Article category title will only display in a report if the article was published after 11/22/22. I understand that ...
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Ryan Boyer comentou,
Hi, Toby Sterrett, is there any update on when this feature will be released? Thanks!
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Ryan Boyer comentou,
Thanks for outlining this query. If I'm reading this correctly, for a category that has 500 articles, we would have to manually place each article title one by one in each category in the attribute?
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Ryan Boyer criou uma publicação,
Context Panel: Knowledge section pop-up when linking article with lock icon
When linking an article with a lock icon via the Knowledge section of the Context Panel, the following pop-up displays regardless of linking an article in a Public reply or Internal note. Per a ti...
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Ryan Boyer comentou,
I agree with this feedback post. Currently, this field is not reportable in Explore. Furthermore, we cannot get this data from the Help Center API. Since we use the Owner field as the individual wh...
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Ryan Boyer comentou,
I want to add my voice to this feature request! Because there are not customizable fields in Guide, we use the Labels field for several purposes - search, integrations with other systems, linking t...
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Ryan Boyer comentou,
We also need to have the "Linked problem" field visible as a column in a ticket view. This is a limitation among our users when seeing which tickets are linked to problem tickets and which are not.