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Emil Pop

Entrou em 15 de abr. de 2021

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Última atividade em 07 de jul. de 2023

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Emil Pop criou uma publicação,

Publicação Q&A - Users, groups, and organizations
Shared admin rights for user management

Hello,

We have a situation were we would need to share admin rights to other agents in order to trigger user email verification/or to add new user in the platform.

As far as we can tell the zendesk is rigid in this regards and does not allow this unless we assign them admin roles, which we don't want to do.

Is there any plan to have such feature in zendesk ?

Publicado 04 de fev. de 2021 · Emil Pop

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Emil Pop comentou,

Comentário na comunidade Q&A - Help center and community
Comunidade

Hello @..., thanks for replying back.

I uploaded the screenshot -> https://prnt.sc/t89vut

Please let me know if you need something else.

Regards,

Emil

Exibir comentário · Publicado 29 de jun. de 2020 · Emil Pop

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Emil Pop comentou,

Comentário na comunidade Q&A - Help center and community
Comunidade

@... Can you please confirm that the information I sent is the one expected? Is it enough for you to be able to offer guidance?

 

Regards,

 

Emil

Exibir comentário · Publicado 24 de jun. de 2020 · Emil Pop

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Emil Pop comentou,

Comentário na comunidade Q&A - Help center and community
Comunidade

Hello @...,

 

Thanks for replying.

I am leaving here the page where I added the code, unfortunately we are running a restricted Zendesk Help Center so I cannot share the URL with you directly.

I added Jquery by following an article found on the community and I attached a screenshot showing where it's placed.

I added the code inside the article_page.hbs like bellow.







{{t 'articles_in_section'}}



{{#if section.more_articles}}
{{t 'see_more'}}
{{/if}}



Other Sections








{{article.title}}
{{#if article.internal}}
http://www.w3.org/2000/svg" width="20" height="20" focusable="false" viewBox="0 0 16 16" class="icon-lock" title="{{t 'internal'}}">


{{#if settings.show_article_author}}

{{#if article.author.agent}}
http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="icon-agent">

{{/if}}

{{#if settings.show_article_author}}
{{#link 'user_profile' id=article.author.id}}
{{article.author.name}}
{{/link}}
{{/if}}


    {{#is article.created_at article.edited_at}}
  • {{date article.created_at timeago=true}}

    • {{else}}
  • {{date article.edited_at timeago=true}}

  • {{t 'updated'}}

    • {{/is}}


{{#if settings.show_follow_article}}

{{subscribe}}

{{/if}}



{{article.body}}



    {{#each attachments}}

  • http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" class="attachment-icon">

    • {{/each}}





{{#if settings.show_article_sharing}}
{{share}}

{{/if}}
{{#if settings.show_article_comments}}
{{#if comments}}


{{t 'comments_count' count=article.comment_count}}

" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="article-comment-count-icon">

{{#with article}}

{{t 'was_this_article_helpful'}}

{{vote 'up' role='radio' class='button article-vote article-vote-up' selected_class="button-primary"}}
{{vote 'down' role='radio' class='button article-vote article-vote-down' selected_class="button-primary"}}


{{vote 'label' class='article-vote-label'}}


{{/with}}


{{request_callout}}



{{t 'return_to_top'}}
http://www.w3.org/2000/svg" class="article-return-to-top-icon" width="20" height="20" focusable="false" viewBox="0 0 12 12" aria-hidden="true">


{{#if settings.show_recently_viewed_articles}}
{{recent_articles}}
{{/if}}
{{#if settings.show_related_articles}}
{{related_articles}}
{{/if}}

{{#if settings.show_article_comments}}




{{t 'comments'}}


{{t 'comments_count' count=article.comment_count}}


{{#if comments}}



{{#each comment_sorters}}
{{name}}
{{/each}}


{{/if}}


    {{#each comments}}





  • {{#if author.agent}}
    http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="icon-agent">



    {{#link 'user_profile' id=author.id}}
    {{author.name}}
    {{/link}}


      {{#if editor}}
    • {{date edited_at timeago=true}}

    • {{t 'edited'}}

      • {{else}}
    • {{date created_at timeago=true}}

      • {{/if}}



    {{#with ticket}}

    {{t 'request'}}{{id}}

    {{/with}}
    {{#if pending}}
    {{t 'pending_approval'}}
    {{/if}}

    {{body}}



    {{#vote 'up' role='radio' class='vote-up' selected_class='vote-voted'}}
    http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16">


    {{#actions}}
    http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16">




    • {{/each}}

{{pagination}}

{{#form 'comment' class='comment-form'}}


{{user_avatar class='user-avatar'}}


{{wysiwyg 'body'}}

{{input type='submit' class="button button-large"}}


{{/form}}

{{comment_callout}}




{{/if}}


Please let me know if you need other information.

Regards,

Emil

 

 

 

 

 

 

Exibir comentário · Publicado 23 de jun. de 2020 · Emil Pop

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Emil Pop comentou,

Comentário na comunidade Q&A - Help center and community
Comunidade

@... ^^

Exibir comentário · Publicado 17 de jun. de 2020 · Emil Pop

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Emil Pop comentou,

Comentário na comunidade Q&A - Help center and community
Comunidade

Hello,

I am trying to use this code, but how can I make the script to work? It does not seem to be recognized inside the article_page.hbs: Failed to load resource: the server responded with a status of 404 ().

Also, can you please let me know if I am editing the correct page? I am adding this code inside the article_page.hbs and replacing the block

with this code.

Thank you for your help.

Emil

Exibir comentário · Publicado 17 de jun. de 2020 · Emil Pop

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Emil Pop comentou,

Comentário na comunidade Discussion - Tips and best practices from the community
Comunidade

Thanks for article Anonymous, it's very detailed and useful.

@... great catch! I couldn't figure out why the solution was not working for me, your comment helped! Thanks again

Exibir comentário · Publicado 24 de mar. de 2020 · Emil Pop

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