Jo Herbert
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Jo Herbert comentou,
Ahhhhhh ! Thanks I was trying to do EVERYTHING under tickets not updates. Now it makes sense Thank you
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Jo Herbert criou uma publicação,
Number of customer replies
RespondidaHI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a way to log the customer replies. Any idea how I do this? TIA Jo
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Jo Herbert comentou,
We really really need this! We have customer that has a SLA level but they require a response of 1hour If I use hours then we are already breaching the SLA. Please can you get minutes implemented...
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Jo Herbert comentou,
We really need the option of include internal comments when printing tickets!