Kris
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Kris comentou,
Thanks Prakruti Hindia! I couldn't find the email and just want to make sure I didn't miss it. This is the main issue we're facing with our Messaging launch and would love to get access to this set...
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Kris comentou,
Barry Neary I realized I forgot to tag you on the request above. Could you help get us added to the EAP for disabling Omnichannel assignment after 10 mins?
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Kris comentou,
We are interested in that EAP as well and also having trouble accessing it. Thanks in advance!
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Kris comentou,
This change has been detrimental for our workflows, particularly for triaging. The ability to jump to a specific page either via UI or by adjusting the URL would be a significant improvement for us...
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Kris comentou,
Barry Neary We are going to use something along those lines for "active" chats but we essentially need a method to remove a conversation from routing and only serve it from a view. Our currently pl...
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Kris comentou,
Are there any plans to add a way to exclude certain conversations from omnichannel routing such as by tag or status? Our agents are scheduled in live chat (sync) or tickets (async) and we are switc...
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Kris comentou,
+1. We currently use the underlying tags for this, but having the roles available directly would be cleaner.
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Kris comentou,
This issue has prevented us from switching to Agent Workspace, as it has made Text Expander, Alfred, and other snippet programs unusable. The lack of Preview also made it unclear that the markdown ...
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Kris comentou,
The ability to search would be helpful for us as well, or at a minimum add the Sender column like Suspended Tickets to make it possible find tickets deleted when a user's tickets are marked as spam.
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Kris comentou,
+1 to this idea. As we have expanded our usage of Zendesk group management has become more and more of a burden. Like the original post, we want most of our agents to have access to the majority of...