Kris
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Kris comentou,
Barry Neary We are going to use something along those lines for "active" chats but we essentially need a method to remove a conversation from routing and only serve it from a view. Our currently pl...
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Kris comentou,
Are there any plans to add a way to exclude certain conversations from omnichannel routing such as by tag or status? Our agents are scheduled in live chat (sync) or tickets (async) and we are switc...
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Kris comentou,
+1. We currently use the underlying tags for this, but having the roles available directly would be cleaner.
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Kris comentou,
This issue has prevented us from switching to Agent Workspace, as it has made Text Expander, Alfred, and other snippet programs unusable. The lack of Preview also made it unclear that the markdown ...
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Kris comentou,
The ability to search would be helpful for us as well, or at a minimum add the Sender column like Suspended Tickets to make it possible find tickets deleted when a user's tickets are marked as spam.
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Kris comentou,
This would be helpful to us or at least adding a user tag based on the role that is already supported in Explore.
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Kris comentou,
+1 to this idea. As we have expanded our usage of Zendesk group management has become more and more of a burden. Like the original post, we want most of our agents to have access to the majority of...
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Kris criou uma publicação,
Next available ticket/Stay on ticket default option
"Next available ticket" is the default action each time Play mode is started but it would be nice if there was an account- or user-level setting for the default value that could be set to "Stay on ...