Kris Karkoski
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Atividade recente por Kris Karkoski-
+1. We currently use the underlying tags for this, but having the roles available directly would be cleaner.
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This issue has prevented us from switching to Agent Workspace, as it has made Text Expander, Alfred, and other snippet programs unusable. The lack of Preview also made it unclear that the markdown ...
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The ability to search would be helpful for us as well, or at a minimum add the Sender column like Suspended Tickets to make it possible find tickets deleted when a user's tickets are marked as spam.
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This would be helpful to us or at least adding a user tag based on the role that is already supported in Explore.
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+1 to this idea. As we have expanded our usage of Zendesk group management has become more and more of a burden. Like the original post, we want most of our agents to have access to the majority of...