Nicky Lilja
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Atividade mais recente por Nicky Lilja-
Nicky Lilja criou uma publicação,
End-user contribute to (edit) Guide articles
We would like to be able to allow our end-users to contribute to Guide knowledge articles. (selected) End-users can: Edit Agents/ light agents depending on your setup can: Create Edit Approv...
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Nicky Lilja comentou,
We are also really looking forward to a gamification feature. It would be a great tool to increase engagement while making the community fun.
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Nicky Lilja criou uma publicação,
@mention someone even if this user has not yet commented or posted anything
Hi, I am a frequent user of the @mention feature, as I use it to engage our community users and bring them into discussions. However, this feature would be even more useful and valuable if it was ...
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Nicky Lilja comentou,
I agree with Nicole, and here is some info on how we do it. Hope it can help. We use the spam filter as content moderation, meaning that it´s only some of our content that gets caught in the filte...
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Nicky Lilja comentou,
I have the same problem! Would be great to get a solution. :)
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Nicky Lilja comentou,
We have one Help Center today with more than 800 articles and growing. Now we would like to create a Brand, however, as many of you are stating, 60% is the same content. So it would be a great ch...