Monica
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Atividade mais recente por Monica-
Monica criou uma publicação,
Answer Bot Federated Suggestions
Feature Request Summary: Answer Bot should be able to be trained on and recommend articles from specific other sources such as company API documentation or articles hosted elsewhere in line with ...
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Monica comentou,
The article image has MED for the metric, but the instructions have you only allow MIN. Which is the correct setting?
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Monica comentou,
Joel's comment really hits our use cases of needing to be able to nest ticket groups. The access to views while not wanting agents to assign tickets to the group is a frustrating painpoint.
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Monica comentou,
Made a post here: https://support.zendesk.com/hc/en-us/community/posts/4650374350874
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Monica criou uma publicação,
Custom Roles in Explore
Feature Request Summary: Along with the roles of Admin, Agent, End User in Explore datasets, the custom roles that an instance has should be available as well. Description/Use Cases: Being able...
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Monica comentou,
This is a big problem for us as well, especially adding in more languages. Adding in that more labels reduces the value of the label makes it even harder. If you're supporting 12 languages and you ...
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Monica criou uma publicação,
Modify Admin Center Branding
Feature Request Summary: Being able to manage the branding (colors, logo, tab icon) for the Admin Center like we are for Support. Description/Use Cases: When working in both production and sand...
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Monica criou uma publicação,
Content Blocks Translations
Feature Request Summary: We should be able to turn on language variants for content blocks. Description/Use Cases: Managing multiple content blocks for a concept because we support over 10 lan...
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Monica comentou,
Adding onto permissions for queries and dashboards, the permissions for datasets is incredibly tedious. We should be able to create groups of people to give them permissions to different datasets w...
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Monica comentou,
Those with admin privileges in Zendesk should be able to see all dashboards. Being able to see the queries and then see that those are on dashboards you are not able to access and cannot find the o...