bill cicchetti
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bill cicchetti criou uma publicação,
Ability to determine what reports custom attributes and metrics are included in
I find it very difficult to manage custom attributes and/or metrics. I would love to determine what custom work is being used on which reports so I know: 1) Is it safe to delete it? 2) If I edit i...
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bill cicchetti comentou,
FYI The link below is broken How much does it cost to make a call through a digital line?
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bill cicchetti criou uma publicação,
New dataset dedicated to all fields on the User and Org screens
Feature Request Summary: I would like a user/organization dataset that is includes just the data within the org and user screens. Description/Use Cases: Currently most of the user and org da...
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bill cicchetti comentou,
I actually figured this out. I used the "Result Metric Calculation" to get the desired results
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bill cicchetti comentou,
How can I get the percentages highlighted in yellow to be based on the sums of the two columns instead of the sum of the percentages above it?
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bill cicchetti comentou,
Thank you Noly, but I was more interested on WHY it wasn't implemented. My mgmt team wants to know.
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bill cicchetti comentou,
Is there a reason why these attributes are not available in the Update History dataset?
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bill cicchetti comentou,
The backlog dataset has some valuable information but there is little flexibility in terms of drilling down into the data. Allowing the ability to use this in conjunction with the ticket datasets ...
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bill cicchetti comentou,
Hello All, Wonder if someone could direct me in the right direction. I am trying to create a report showing the average resolution time for tickets closed within certain time brackets such as : Las...
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bill cicchetti comentou,
One caveat to using the custom ticket statuses to create a "on-hold" status for clients to see in their My Activities page: You cannot filter on "on-hold" The tickets are still considered "Open" ...