bill cicchetti

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

One issue I have with Explore is the fact when you use the Attribute of Assignee the list includes not only your Agents but also all the end users in your system.  I have confirmed this with ZD Sup...

• bill cicchetti
• Criado 5 de dezembro de 2018 14:44
• 36 seguidores
• 32 comentários
• 28 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

It is common for managers to want to monitor the activity of tickets based on the last update provided by the assignee of the ticket.  Currently there is no way that I am aware of of reporting on t...

• bill cicchetti
• Criado 26 de janeiro de 2021 03:22
• 20 seguidores
• 6 comentários
• 24 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

I am requesting that the process of setting the color of the returned  data in a report based on a value be simplified. Currently in order to set the color of s result based on the value returned y...

• bill cicchetti
• Criado 25 de junho de 2020 12:26
• 12 seguidores
• 8 comentários
• 17 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

I've found that when you are putting together a report in Explore that potentially can result in the return of a large data set and you click the "Cancel" button in the the pop-up dialogue box warn...

• bill cicchetti
• Criado 4 de agosto de 2020 15:03
• 7 seguidores
• 5 comentários
• 4 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

Feature Request Summary:  I would like a user/organization dataset that is includes just the data within the org and user screens.   Description/Use Cases:  Currently most of  the user and org da...

• bill cicchetti
• Criado 22 de setembro de 2023 17:10
• 1 seguidor
• 0 comentário
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

Feature Request Summary:  Zendesk Support should make the tab a user is currently viewing on a dashboard more apparent to the user.  When there are multiple tabs on a dashboard and reports on tabs ...

• bill cicchetti
• Editado 3 de março de 2022 13:31
• 2 seguidores
• 3 comentários
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A

Hi all,   Looking to create a report in Explore that will show how many assigned tickets are still open at the end of each month grouped by agent and/or support department(we have multiple support ...

• bill cicchetti
• Criado 3 de julho de 2019 15:47
• 4 seguidores
• 6 comentários
• 0 voto